Technical Account Manager – OpenShift

🔥 0 minutes ago

❄️ Minnesota – Remote

❄️ Minnesota – Remote

💵 $96.4k - $154.2k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧑‍🔧 Technical Account Manager

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Red Hat

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1993

🏢 Enterprise

💰 Corporate Round on 1999-03

Enterprise • Cloud

Red Hat is a leading provider of enterprise open source software solutions, helping companies worldwide to build and deploy applications across hybrid cloud infrastructures. With a strong focus on developing secure, stable, and innovative technologies, Red Hat offers a broad portfolio including products like Red Hat Enterprise Linux, Red Hat OpenShift, and Red Hat Ansible Automation Platform. These products support IT services on any infrastructure efficiently. Trusted by more than 90% of the U. S. Fortune 500, Red Hat empowers organizations to modernize their IT environments, leveraging open source communities to drive technological advancement.

📋 Description

• Develop relationships with key business and IT stakeholders and become an expert on telecommunications customers’ Red Hat product implementations and environments • Perform technical reviews and share knowledge to proactively identify and prevent issues • Forewarn customers of technology changes or potential service disruptions and advise on mitigation strategies • Troubleshoot technical issues and drive issue escalation with Red Hat and customer teams • Analyze and present periodic operational performance reviews to customer leadership • Manage customer use cases and maintain clear case documentation • Create customer engagement plans and update customer environment documentation • Communicate how Red Hat cloud solutions and roadmap align with customer use cases • Support implementation of automated and containerized cloud application platform solutions • Learn and apply technologies involving container orchestration, registries, build strategies, and microservices • Build customer trust and advocate for customers within Red Hat • Share knowledge and best practices internally, contribute to projects, and mentor as an SME • Partner with Engineering and Technical Support to debug, test, and resolve issues • Help product engineering develop solution patterns that drive platform adoption • Engage field teams, customers, and partners to ensure a positive cloud technology experience • Travel as necessary to visit customers and attend regional events

🎯 Requirements

• 5+ years of experience in technical support, DevOps, consulting, development, engineering, or quality assurance • Expertise with enterprise cloud solutions including Red Hat OpenShift, Advanced Customer Manager for Kubernetes, and Ansible Automation Platform • Experience with virtual machine migrations • Telecommunications or service provider industry experience • Ability to manage and grow enterprise customer relationships through proactive, relationship-based support • Outstanding verbal and written communication skills • Competent comprehension of enterprise architecture and strategic business drivers • Direct experience with a variety of hardware vendors • Experience deploying applications in cloud environments and developing containerized applications is a plus • Bachelor's degree in a technology-related discipline is preferred • Red Hat Certified Engineer (RHCE) is a plus • Experience in technical leadership or mentorship roles is a plus • Experience with training and presentation delivery is a plus

🏖️ Benefits

• Comprehensive medical, dental, and vision coverage • Flexible Spending Account - healthcare and dependent care • Health Savings Account - high deductible medical plan • Retirement 401(k) with employer match • Paid time off and holidays • Paid parental leave plans for all new parents • Leave benefits including disability, paid family medical leave, and paid military leave • Employee stock purchase plan • Family planning reimbursement • Tuition reimbursement • Transportation expense account • Employee assistance program • Bonus, commission, and/or equity eligibility may apply