Senior Technical Account Manager, TAM

Job not on LinkedIn

🔥 6 minutes ago

🇺🇸 United States – Remote

💵 $125k - $150k / year

⏰ Full Time

🟠 Senior

🧑‍🔧 Technical Account Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Redox

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2014

🏥 Healthcare

⚕️ Healthcare Insurance

☁️ SaaS

Healthcare • Healthcare Insurance • SaaS

Redox is a company specializing in healthcare data interoperability. It provides a platform that facilitates real-time data exchange for vendors, providers, and payers in the healthcare industry. With over 7,300 connected healthcare organizations, Redox enables efficient data exchange and processing, helping to improve patient care and streamline operations. The platform supports massive data transactions, maintains high uptime, and is certified for security standards like HITRUST. Redox is renowned for integrating EHR systems, improving AI and machine learning outcomes, and enhancing patient and member experiences. Its solutions are trusted by key players in the healthcare sector to manage and consolidate healthcare data effectively.

📋 Description

• Partner with enterprise and scaling customers to execute on all post-sale functions • Act as a trusted collaborator with customers to deliver ideal integration outcomes • Collaborate internally to manage customer success plans and escalations • Maintain internal documentation relating to customers and processes • Create collateral for customers to use at scale • Keep up to date with product enhancements • Monitor industry trends and how they impact customers • Use healthcare experience, clinical workflow understanding, and EHR knowledge to provide recommendations and direction for healthcare technology adoption • Help customers expand their understanding and use of Redox and healthcare integration standards

🎯 Requirements

• 5+ years of deep EHR integration and workflow knowledge • Demonstrated experience with expanding customers and building franchises • Functional understanding of data formats like HL7v2, XML, X12, APIs • Understanding of various healthcare workflows • Ability to proactively identify new solutions, scopes, and processes for customers • Interest in working with ambiguous and changing responsibilities and initiatives • GSuite required • Customer Success experience preferred • Experience with Jira/Confluence, Salesforce, and Catalyst preferred

🏖️ Benefits

• 100% remote first culture (must be based in the US) • Unlimited Flexible Time Off • 15+ Observed Holidays • Rest & R^Charge days (guaranteed a 3-day weekend each month) • R^Charge (6 weeks paid sabbatical + stipend) • 401k match 50% for up to 8% on Day 1 • Medical/Dental/Vision Benefits on Day 1 • HSA & FSA, Life, Disability, Medical Travel & Employee Assistance Program • Paid Parental Leave (16 weeks) • Productivity Stipend & Wellness Fund • Redox Issued MacBook • Virtual and/or in-person Team & Company Events • Stock Options • Employee Referral Bonus Program • Total rewards package for full-time employees