Pro Consultant

🕒 September 7

🇺🇸 United States – Remote

💵 $35 - $38 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💼 Consultant

👻 Ghost score 6%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Reed & Mackay

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

✈️ Travel

🤝 B2B

Travel • B2B

Reed & Mackay is a global corporate travel and event management company that provides end-to-end travel programmes, event logistics, and managed services for businesses. They offer 24/7 personalised support, a built-for-service travel platform, traveller safety and duty-of-care features, expense and approvals management, and sustainability tools (CO2 calculations, carbon dashboards, SAF partnerships). With deep sector expertise across law, finance, insurance, energy and marine, Reed & Mackay focuses on tailored, B2B solutions for complex programmes and high-touch corporate clients.

📋 Description

• Build relationships and understand clients’ needs while delivering high-touch service • Provide dedicated, consistently high-level service tailored to individual client requirements • Manage workload and meet client and company deadlines • Service different client industry sectors across the wider business • Provide innovative, consultative travel advice • Use R&M and Navan technology proficiently and share knowledge with clients and team members • Deliver air, rail, car rental, ferry, black car and charter reservations • Manage a full client portfolio to R&M and Navan standards • Build meaningful internal and external relationships • Identify and implement opportunities to add value to bookings • Apply fare types and ticketing methods and maintain knowledge of industry innovations • Identify cross-market and local inventory differences with the International Fares Desk • Procure hotel rates using GDS and non-GDS channels and supplier relationships • Monitor bookings for savings opportunities through trip completion • Apply client policies to drive compliance and enhance traveller experience • Oversee client experience using mixed-mode booking tools and provide first-line support for offline/online bookings • Provide cost-effective travel solutions and comply with client policies and guidelines • Achieve SLAs for all accounts • Interact regularly with overseas colleagues • Apply quality-control procedures in line with company and GREC requirements

🎯 Requirements

• Previous VIP experience is preferred • Skills assessment results will be considered • Exceptional telephone manner and written skills • Demonstrated ability to use available resources effectively and complete tasks by agreed deadlines • Proven experience in a core business travel environment • Fully conversant with one or all GDS systems: Sabre, Galileo, Amadeus • Experience with mixed mode booking tools and first-line product support for offline/online bookings • Comprehensive knowledge of the travel industry and market products, including aircraft types and cabins • Knowledge of low-cost carriers and their available products • Fully conversant with rail, black car, LCC, OTA booking systems • Team-player approach in an office environment • Experience using MS software packages • Ability to build rapport with clients • Excellent attention to detail • Enthusiastic approach and willingness to learn • Willingness to attend and complete all relevant training • Ability to achieve individual and team-based business objectives

🏖️ Benefits

• Equal opportunities and inclusive workplace • Reasonable adjustments or accommodations for candidates with disabilities or who are neurodivergent, in line with local laws