Customer Service Representative – Incoming Calls, Admin

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🕒 October 20, 2025

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Remote Insurance Team

WebsiteLinkedInAll Job Openings

1 - 10 employees

🤝 B2B

☁️ SaaS

Insurance • B2B • SaaS

Remote Insurance Team is a professional outsourcing service that specializes in helping insurance agencies streamline their operations by providing first-language English-speaking virtual assistants from South Africa. This company allows agency owners to reduce costs and improve efficiency by outsourcing tasks such as customer service, quoting, and back office support. The team is dedicated to offering trained and specialized staff to facilitate operations and enhance service quality for insurance agencies.

📋 Description

• Assist and support an Insurance Agency in their Customer Service Department via email and phone. • Confirming data and cross-referencing in order to ensure that crucially important data is accurate. • Verification of information. • Pre-and post sale administration of personal and commercial insurance policies. • Accurately document and process customer information into various software systems. • Learn and follow all required scripts, policies and procedures. • Comply with requirements surrounding confidential and personal information. • Obtain and capture information accurately, followed by submitting information to the necessary recipients. • General administrative duties. • Answer and manage inbound and outbound customer calls in a professional and courteous manner. • Assist customers with inquiries, issue resolution, and order processing. • Maintain and update customer information in the CRM system. • Perform general administrative tasks, including data entry, documentation, and follow-ups. • Collaborate with other team members to ensure excellent customer service. • Adhere to company policies and procedures to maintain service quality standards.

🎯 Requirements

• Must be well spoken and fluent in English with the ability to liaise with international clients. • Extreme attention to detail and accuracy. • Excellent computer skills in order to navigate a variety of software systems. • Excellent data entry and typing skills. • Customer service oriented (positive, helpful, patient, responsive and empathic). • Ability to multi-task. • Must have a Fiber line (50mbps preferable). • Must be willing to work US hours. • Must have loadshedding provisions. • Must have a laptop/computer (not customized) with Windows 11 operating system.

🏖️ Benefits

• Competitive salary based on experience. • Opportunities for career growth and development. • Training will be provided by a licensed agent. • Support will be provided by a dedicated VA Support specialist.