Account Manager

🕒 September 2

🇺🇸 United States – Remote

💵 $185k - $240k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 22%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Render

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2018

💼 Consulting

📦 Logistics

☁️ SaaS

Consulting • Logistics • SaaS

Render is a modern cloud platform for developers and teams that simplifies the process of building, deploying, and scaling applications. It offers a range of services including web services, static sites, cron jobs, background workers, PostgreSQL databases, and Redis management. Render's platform is designed for ease of use with features such as automatic deployments, load-based autoscaling, and infrastructure as code. It also provides robust security measures like DDoS protection and data privacy compliance. Render caters to a wide range of development stacks with support for various programming languages and Docker images, providing developers with a seamless environment to manage and scale their infrastructure. With a focus on speed, reliability, and collaboration, Render helps developers efficiently manage their applications and infrastructure from development to production.

📋 Description

• Manage a large book of approximately 300 commercial accounts using a 1-to-many, programmatic engagement model • Build and run scalable programs driving customer adoption and expansion, including onboarding journeys, product education series, lifecycle campaigns, webinars/office hours, and targeted nurture motions • Share best practices, playbooks, and technical guidance in partnership with Customer Engineers • Help customers succeed through self-serve resources and repeatable workflows • Identify and prioritize accounts for targeted, higher-touch interventions using health signals and product usage data • Mitigate churn risks through timely education and clear next steps • Own and execute contracting motions, including renewals, annualization/commit motions, and standard commercial expansion • Work with Sales, RevOps, and Legal to remove contracting friction • Partner with Product, Marketing, and Support to surface customer insights and influence programs, content, and product improvements • Track and report program performance, including adoption, retention, renewal/commit conversion, and expansion • Continuously iterate programs based on results • Represent Render with authenticity, curiosity, and technical credibility in customer interactions

🎯 Requirements

• 5+ years of proven experience in a customer-facing role such as Account Management or Customer Success, preferably in the cloud infrastructure or developer tooling space • Track record of successfully managing renewals, identifying expansion opportunities, and negotiating contracts • Familiarity with using product usage data or analytics to identify customer health risks and expansion opportunities • Ability to connect customers' technical challenges with their overarching business goals • Ability to build rapport and trust with stakeholders ranging from senior engineers to C-level executives • Familiarity with product-led growth (PLG) environments and self-service customer engagement • Ability to thrive in ambiguity and create processes without standardized playbooks • Strong empathy and passion for helping developers and engineering teams succeed • Applicants must be legally authorized to work in the United States • This position is generally not eligible for new visa sponsorship; existing visa transfers may be sponsored at Render's discretion, subject to business authorization

🏖️ Benefits

• 4 weeks of paid vacation • 14 weeks of fully paid parental leave for all parents • Long-term disability insurance • Life insurance • 401K plans • 100% employer-paid medical coverage for you and a dependent • 99% employer-paid dental and vision coverage for you and a dependent • FSAs and HSAs available • Monthly lifestyle stipend for wellness, mental health and therapy, hobbies, etc. • Monthly cell phone and internet subsidy • Commuter benefits for Renders in the Bay Area • Home office stipends for remote Renders • Continuous learning benefits & related support • Equity • Commission