Client Relationship Manager, Employee Benefits

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $88.6k - $132.8k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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The Hartford

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1810

🛡️ Insurance

💸 Finance

👥 B2C

Insurance • Finance • B2C

The Hartford is a well-established insurance company offering a variety of products including auto, home, and business insurance. With over 200 years of experience, it caters to both individuals and small to midsize businesses, providing tailored insurance solutions and employee benefits. The company is particularly known for its AARP-endorsed auto and home insurance programs, which offer exclusive benefits and discounts for members.

📋 Description

• Manage a defined book of Regional and National Account customers from implementation through ongoing account management • Conduct virtual and in-person client meetings based on customer needs • Partner with Client Consultants, Account Executives, Underwriters, brokers, and internal service teams • Coordinate solutions across underwriting, claims, billing, implementation, enrollment, tax services, and other business partners • Drive customer and broker engagement through account planning, business reviews, and consultations • Promote value-added services, product enhancements, and cross-sell opportunities • Support customer retention, growth, profitability, and satisfaction objectives • Coordinate annual enrollment activities, communication strategies, and administrative requirements • Lead renewal processes with Account Executives and Underwriters • Maintain customer records and documentation according to enterprise standards • Identify process improvements that enhance customer experience and operational efficiency • Communicate underwriting concepts, claims experience, pricing rationale, and benefit plan considerations • Conduct Plan Administration reviews and facilitate eligibility file feed implementation and maintenance • Partner with Implementation Teams and Account Executives during onboarding • Conduct Employer Portal onboarding and training • Lead customer welcome calls and support transition to ongoing account management • Support plan design discussions, add-issue opportunities, finalist meetings, prospect presentations, and pre-sale activities • Develop and present tailored customer solutions • Participate in special projects and organizational initiatives

🎯 Requirements

• 3+ years of experience in Group Employee Benefits, supporting and managing client relationships in account management, customer success, or client service • Exposure to account management, sales, or underwriting preferred • Experience supporting Regional and/or National Account customers preferred • Ability to manage multiple priorities, build strong client relationships, and resolve complex service issues • Strong presentation, communication, negotiation, and consultative relationship management skills • Ability to collaborate across internal and external stakeholder groups • Bachelor's degree or equivalent work experience preferred • Group Life & Health License required based on assigned book of business • Maintain ongoing continuing education requirements • Group Benefits Disability Specialist designation required within one year of hire • Willingness and ability to travel approximately 20% of the time • Open to all U.S. time zones

🏖️ Benefits

• Hybrid or 100% remote work options • Short-term or annual bonuses • Long-term incentives • On-the-spot recognition • Group Life & Health License continuing education requirements