Senior Sales Engineer

🕒 May 27

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

💸 Sales Engineer

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Replicant

WebsiteLinkedInAll Job Openings

51 - 200 employees

🤖 Artificial Intelligence

🏢 Enterprise

Artificial Intelligence • Customer Service • Enterprise

Replicant is a company that provides an advanced conversational AI platform designed to autonomously resolve customer service interactions. Their technology helps businesses enhance efficiency and customer satisfaction by resolving up to 80% of customer inquiries without the need for additional agents. The platform excels in reducing handle times, improving CSAT scores, and decreasing agent turnover. Replicant's solutions are utilized across various industries such as insurance, healthcare, consumer services, retail, and transportation. The platform is enterprise-grade, offering reliable, human-sounding AI interactions with sophisticated voice and transcription capabilities, ensuring accuracy and security for their clients.

📋 Description

• Work closely with the sales team to gather customer requirements • Own the technical side of the sales process • Identify technology trends in industry verticals • Use visualization tools to illustrate AI Agent design, integration points, dataflow, and more • Review and write API specifications for internal and external stakeholders • Design and refine conversational AI agents by crafting, testing, and iterating on prompts to optimize performance, tone, and resolution quality • Lead hands-on trials with prospects, using their call center data to demonstrate the value of Replicant’s platform • Analyze conversational data to uncover trends, insights, and areas for automation or improvement • Translate findings into clear narratives that resonate with business and technical stakeholders • Collaborate cross-functionally with sales, product, and engineering teams to ensure trial success and stakeholder alignment • Attend customer meetings and provide technical support to the Account Executives

🎯 Requirements

• 5+ years in a Solutions Engineering or similar customer-facing technical role • Curiosity about AI and some experience with prompt engineering (formal or self-taught) • Familiarity with APIs and authentication methods (e.g., REST, OAuth 2.0) • Clear written and verbal communication, with an ability to tailor your message • A collaborative, get-things-done mindset • A degree in Computer Science, Information Systems, or equivalent experience—what matters most is your ability to learn and deliver • Bonus: Experience with tools like Salesforce, Zendesk, or working in/with call centers

🏖️ Benefits

• In-person connection that counts: company-wide offsites and smaller team gatherings designed to make remote work feel personal • Tech & learning stipend: Conferences, books, courses — interested? We’ll fund them • Remote by design: We’re distributed — no guilt about life events, we trust you to manage your calendar • Health & wellness: Flexible vacations, paid sabbatical after 5 years, comprehensive benefits, plus a stipend to support your physical and mental well-being • Compensation that matches your impact: competitive salaries in the company you’re helping to build • Equity with upside: We believe in shared ownership—You’ll own a real piece of a fast-growing AI company