Sports and Theatre Processing Specialist

🕒 5 days ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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REPS & Co.

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2017

☁️ SaaS

Entertainment • Data • SaaS

REPS & Co. is a data and technology centric company in the entertainment industry, recognized on Forbes' list of America's Best Startup Employers. The company focuses on connecting more fans with more live events by better understanding the economics of those events. By predicting demand and pricing for live events, REPS & Co. aims to create a more efficient ecosystem for consumers.

📋 Description

• Account for purchased inventory • Process sports and season-ticket orders in the POS system • Research missing orders and resolve purchase-order discrepancies • Maintain accurate ownership tags and inventory holds • Audit purchases and attach ticket PDFs • Verify required seat disclosures and restrictions • Ensure inventory is approved and cleared for sale • Manage canceled purchases and sales • Address marketplace broadcasting issues and report processing blockers • Request, monitor, confirm, and match refunds for rescheduled, postponed, or canceled events • Communicate with brokers, marketplaces, and internal teams to investigate discrepancies and resolve concerns • Follow documented standard operating procedures • Help update training materials and recommend process improvements • Handle assigned CSR calls for new purchases, account clarification, refund requests, account unlocking, and account management • Complete assigned calls accurately and within required timeframes • Provide CSR support during sports and theatre seasons and other business-need periods as assigned by the Team Lead

🎯 Requirements

• Strong computer skills and ability to learn company-specific systems and changing processes quickly • Basic Excel and/or Google Sheets skills • Fast, accurate data entry and close attention to detail • Clear written communication and professional phone manner • Ability to handle CSR calls, clarify account questions, and work toward accurate resolutions • Strong organization and logical problem-solving skills • Ability to manage shifting priorities and deadlines • Reliability, punctuality, initiative, and collaborative approach • Availability for overnight (graveyard) and rotating shifts • Flexibility for weekend work based on business needs • Previous data-entry experience and familiarity with U.S. sports are preferred but not required

🏖️ Benefits

• Remote work • Full-time employment