Bodily Injury Claims Team Lead

🔥 46 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

👻 Ghost score 13%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Reserv Claims

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1 - 10 employees

🛡️ Insurance

☁️ SaaS

🤖 Artificial Intelligence

Insurance • SaaS • Artificial Intelligence

Reserv Claims is a B2B SaaS provider and third-party administrator (TPA) specializing in property & casualty (P&C) insurance claims. The company combines an AI-driven claims automation engine, a network of trained adjusters, configurable workflows, and analytics/APIs to help carriers, MGAs, and underwriters process claims more efficiently and deliver better outcomes. Reserv emphasizes a modern technology stack, data-driven reporting, white-glove service, and global operations across North America, the UK, and the EU.

📋 Description

• Provide leadership and claim technical support to a claims manager • Oversee work performed by Commercial Transportation adjusting staff • Balance management responsibilities with individual contributor claims work when needed • Switch between claims handling, coaching, and feedback • Implement and maintain best practices for claim intake, investigation, evaluation, settlement, and recovery • Align the team with client and customer expectations of the claims process • Serve as a resource for escalated claims • Foster a positive work environment, teamwork, and professional growth • Attract, hire, retain, and train employees with leadership-team support • Prepare and present claims reports, metrics, and analyses to clients and customers • Advise clients on claim trends and loss mitigation • Serve as backup leader when the Manager/Director is out of office • Manage initial onboarding tasks, access, and new-hire cultural immersion • Serve as subject matter expert for first-line questions, escalations, and roundtable discussions • Exercise increased reserve and payment authority and assist with moderate reviews • Identify topics and trends for team huddles and Elevated Claims Experience Workshops • Act as a Customer Obsession Champion and advocate for a customer-centric mindset

🎯 Requirements

• Minimum 5 years of experience in commercial transportation, with a focus on delivery and/or courier claims • Minimum 3 years of leadership experience, with a preference for experience managing in a fully remote environment • Minimum of 5 years of insurance claims experience in bodily injury and property damage • Active licensure, home state or designated home state • Willingness to obtain all relevant licenses within 45 days of hire • Comfortable with technology and the ability to evolve claims systems and processes to drive better efficiencies and outcomes • Demonstrated commitment to quality, accuracy, and attention to detail • Integrity, ethics, and a strong sense of accountability in handling confidential and sensitive information

🏖️ Benefits

• Generous health-insurance package with nationwide coverage, vision, & dental • 401(k) retirement plan with employer matching • Competitive PTO policy • Generous family leave policy after 8 months of continuous work • Work from anywhere to facilitate your work life balance • Apple laptop, large second monitor, and other quality-of-life equipment you may want

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