Claims Team Lead – Rental Vehicle Claims

🔥 17 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

👻 Ghost score 13%

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Reserv Claims

WebsiteLinkedInAll Job Openings

1 - 10 employees

🛡️ Insurance

☁️ SaaS

🤖 Artificial Intelligence

Insurance • SaaS • Artificial Intelligence

Reserv Claims is a B2B SaaS provider and third-party administrator (TPA) specializing in property & casualty (P&C) insurance claims. The company combines an AI-driven claims automation engine, a network of trained adjusters, configurable workflows, and analytics/APIs to help carriers, MGAs, and underwriters process claims more efficiently and deliver better outcomes. Reserv emphasizes a modern technology stack, data-driven reporting, white-glove service, and global operations across North America, the UK, and the EU.

📋 Description

• Guide a pod of adjusters through daily questions, escalations and complex or high-severity files • Review files and reserves, give timely feedback and confirm handling follows client instructions and regulations • Approve settlements and reserve changes within delegated authority; route larger items to the Manager • Onboard and train new adjusters; run regular 1-on-1s and file reviews and flag development needs • Balance and reassign workload so inventory, diary and cycle-time targets are met • Monitor daily and weekly reports; identify stale or aging claims and drive them to action • Serve as the first point of contact for carrier, client, counsel and vendor escalations • Contribute to weekly business reviews with clear status, risks and trends • Handle a reduced caseload of the most complex claims • Raise recurring issues, process gaps and performance concerns to the Manager early

🎯 Requirements

• 5+ years of claims leadership experience, with a track record of strong file quality • At least 1 year of informal leadership, mentoring or lead experience preferred • Strong coaching, communication and conflict-resolution skills • Sound judgment on reserves, settlement authority and escalation • Comfort with claims reporting and dashboards • Bachelor’s degree preferred • AIC, CPCU or similar designation a plus • Active adjuster license: resident-state license where available, otherwise a Designated Home State (DHS) license • Willing to obtain any additional required licenses within 60 days, including state testing • Candidates must reside in an eligible U.S. state throughout employment • Unable to hire candidates residing in California, Alaska, Hawaii, U.S. territories, or outside the United States

🏖️ Benefits

• Generous health-insurance package with nationwide coverage, vision, & dental • 401(k) retirement plan with employer matching • Competitive PTO policy • Generous family leave policy after 8 months of continuous work • 100% remote (home-based) role • Apple laptop, large second monitor, and other quality-of-life equipment

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