Care Team Lead

🔥 4 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

TimeDoc Health

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2015

🏥 Healthcare

☁️ SaaS

🤝 B2B

💰 $48.5M Series B - TimeDoc Health on 2022-03

Healthcare • SaaS • B2B

TimeDoc Health is a tech-enabled chronic care management and virtual care company that helps healthcare organizations deliver care management programs at scale. They provide integrated solutions for chronic care management, remote patient monitoring, behavioral health monitoring and advanced primary care management, with close EHR integration, care coordination services, and automation (e. g. , pushing vitals into charts and automating billing). TimeDoc partners with community health centers, medical groups, health systems and health plans to support virtual, whole-person care and improve patient engagement, outcomes, and revenue capture under Medicare programs.

📋 Description

• Support, coach, and ensure the success of Care Coordinators • Drive employee engagement and help the team achieve high-quality patient experiences and organizational goals • Collaborate across departments to develop and iterate Care Management best practices • Deliver valuable, patient-centric care • Support the Client Success team in problem solving and advocate for patients and Care Coordinators • Recognize and engage with the team in a positive, supportive, and encouraging manner • Support interviewing, hiring, and training new Care Coordinators • Lead the team to operational effectiveness and efficiency while focusing on quality and key performance indicators • Monitor and manage approximately 20–25 Care Coordinators • Audit practice-level metrics and QA issues to improve service rates and client satisfaction • Coach team members and provide feedback through ad hoc interactions and one-on-ones • Identify individual improvement opportunities and execute performance improvement plans when necessary • Participate in the Quality Assurance process with Training and QA teams • Advocate internally and externally for programmatic and operational improvements • Oversee staff education and adherence to regulatory requirements including HIPAA, FCC, and Medicare

🎯 Requirements

• Prior experience working with patients in a Chronic Care Management (CCM) and/or Remote Patient Monitoring (RPM) program • Must be able to provide an active healthcare license or certificate (CNA, CMA, RMA, LPN, LVN, RN, LCSW, QMHP) • Strong written and verbal communication skills • Willing and able to cover 4–6 Saturdays (on-call) per year • Ability to problem solve and find appropriate solutions • Ability to monitor and manage a team of approximately 25 Care Coordinators • At least 6 months experience within a remote or telehealth position preferred • At least one year of prior experience in a people management role preferred • Demonstrated ability to think critically about patient and provider needs, with a commitment to quality • Demonstrated mastery of quality through consistent achievement of above-average QA scores • Demonstrated mastery of efficiency through consistent achievement of productivity goals • Experience working in a collaborative, fast-paced, entrepreneurial environment, preferably within healthcare • Proficient with GSuite, especially Slides, Classroom, and Sites • Must provide an active healthcare license or certificate such as CNA, CMA, RMA, LPN, LVN, RN, LCSW, or QMHP

🏖️ Benefits

• Fully remote work arrangement • Equal Opportunity Employer commitment • Supportive and encouraging team environment • Employee coaching, feedback, and development opportunities

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume