Director, Delivery & Deployment Excellence

🔥 1 hour ago

🇺🇸 United States – Remote

💵 $184k - $230k / year

⏰ Full Time

🔴 Lead

👔 Director

🦅 H1B Visa Sponsor

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ResMed

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1989

🏥 Healthcare

🏭 Manufacturing

⚕️ Healthcare Insurance

💰 Post-IPO Debt on 2019-07

Healthcare • Manufacturing • Healthcare Insurance

ResMed is a global leader in sleep technology and respiratory care, focused on improving out-of-hospital care to enhance the health and quality of life for individuals with chronic diseases. With over 30 years of innovation, ResMed develops life-changing technology and provides software platforms that support medical professionals and caregivers in helping patients manage their health from home or in preferred care settings. The company is committed to diversity and inclusion, supporting a wide range of professionals in building meaningful careers, and shaping the future of connected health care with the goal of impacting 250 million lives worldwide.

📋 Description

• Lead regional business readiness, solution quality, deployment excellence and adoption for Oracle E-Business Suite upgrades and enhancements across the Americas • Connect global program direction with practical execution across the Americas • Partner with business and commercial teams to assess requirements, define process scenarios and acceptance criteria, and align regional priorities with the ERP roadmap • Lead business process assessments and sponsor simplification and standardization improvements • Resolve regional versus global process and solution trade-offs, escalating enterprise-level decisions with recommendations • Set the Americas testing and business-readiness approach within the global program framework • Oversee system integration, user acceptance, regression and other testing cycles, including defect triage, resolution, retesting and business sign-off • Establish regional readiness criteria and track actions, dependencies, risks, issues and deployment health • Develop and lead deployment, cutover, go-live and stabilization plans • Coordinate stakeholder engagement, communications, training and change adoption • Connect global program leaders, regional business leaders, technology teams and commercial entities • Build common standards, reusable deployment playbooks and practices with regional counterparts • Monitor post-go-live performance, sponsor issue resolution and capture lessons learned • Identify and ideate AI-based solutions using ERP to improve regional process performance and employee productivity

🎯 Requirements

• A bachelor’s degree in business, technology, supply chain, finance or a related discipline, or equivalent practical experience • Substantial experience in enterprise transformation, ERP delivery, business deployment, testing or change execution, including complex regional or cross-regional delivery • Strong knowledge of end-to-end business processes and connections between commercial, customer service, finance, distribution and supply chain operations • Experience leading readiness, testing, cutover, go-live and stabilization for large-scale technology or process change • Ability to use data, milestones and readiness measures to assess delivery health and support timely decisions • Clear written and verbal communication across functions, cultures, regions and time zones • Experience with Oracle E-Business Suite or a comparable enterprise ERP platform • A relevant program, project, testing or change management certification • Experience in regulated healthcare, medical devices or a similarly complex environment

🏖️ Benefits

• Medical, dental, vision, life, AD&D, and disability insurance • HSA, FSA, commuter benefits, and sleep care management • 401(k), ESPP, EAP, and tuition assistance • Flexible Time Off (FTO) • 14 paid company holidays • Up to 14 weeks primary caregiver leave or 2 weeks secondary caregiver leave • Flexible work arrangements • Competitive pay • Programs supporting personal and professional growth • Eligible employees may participate in incentive compensation programs, subject to applicable plan terms and eligibility requirements