Senior Director, Learning & Development

Job not on LinkedIn

🔥 13 hours ago

🤠 Texas – Remote

🤠 Texas – Remote

💵 $150k - $195k / year

⏰ Full Time

🟠 Senior

📚 Learning and Development

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Restore Hyper Wellness

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2015

🏥 Healthcare

💼 Consulting

🧘 Wellness

💰 $140M Private Equity Round - Restore Hyper Wellness on 2021-12

Healthcare • Consulting • Wellness

Restore Hyper Wellness is a national chain of consumer-focused wellness studios that provide science-backed, medically supervised recovery and longevity therapies. Their services include cryotherapy, red light and infrared sauna, compression therapy, IV drips and intramuscular nutrient shots (including NAD+/Niagen therapies), skin treatments (Hydrafacial, peels, facials), mild hyperbaric oxygen, biomarker assessments and GLP‑1 weight-loss plans. With 200+ franchised studios and clinical oversight (nurse practitioners and an internal scientific team), Restore offers memberships, booking via an app, and location-based services aimed at athletic recovery, improved immunity, anti-aging and overall wellbeing.

📋 Description

• Re-architect Restore’s learning and development function across 200+ franchised wellness studios • Own the LMS end-to-end, including selection or rebuild, content architecture, analytics, and HRIS, EHR, and POS integrations • Move training from event-based delivery to daily, in-the-flow micro-learning • Design and deploy 101/201/301 role-based certification paths for Registered Nurses, General Managers, Estheticians, and Wellness Representatives • Build franchisee onboarding from FDD signature through opening day and beyond • Train trainers and establish regional field coaches • Ensure new team members complete certification before serving clients • Maintain current, accessible, and enforceable operations manuals and brand standards • Translate operations documentation into training and audits • Own the new studio opening readiness playbook • Partner with Product, the Chief Medical Officer, Medical Operations, and Regulatory on new-service launch training • Deliver clinical, operational, and selling training when services go live • Build cross-functional communication through newsletters, huddles, regional calls, video, and LMS announcements • Implement AI-powered micro-training, role-play simulators, personalized learning paths, and real-time AI coaching • Deliver an AI-powered pilot and re-engineered roadmap within the first 90 days • Launch 101 certifications for all four roles by month 6 and the full 101/201/301 stack by month 12 • Measure impact on conversion, attach, rebooking, profitability, labor efficiency, retention, NPS, clinical quality, service mix, ramp time, certification pass rates, and studio performance • Report to the CEO and serve on the senior leadership team

🎯 Requirements

• Bachelor’s degree in Training and Development, BA, or related field experience • Franchise system experience, specifically leading L&D inside a multi-unit franchise • 5+ years of experience developing and delivering scalable and effective training programs within a multi-unit retail or similar environment • 3+ years of people management experience • Experience owning LMS, certification design, field training, franchisee onboarding, ops manuals, and new studio opening readiness • Proven, attributable KPI impact on conversion, retention, profitability, or ramp metrics • Experience building with LLMs, AI tutors, and agents • Clinical and product fluency involving regulated services such as hormones, peptides, IV, and aesthetics • Strong understanding of adult learning principles, instructional design methodologies, and training evaluation techniques • Excellent communication and presentation skills • Experience managing trainers and instructional designers • Highly organized and detail-oriented; able to manage multiple projects and meet deadlines • Proficiency in Google Suite and learning management systems (LMS) preferred • Health, wellness, medical, or aesthetic services background is a bonus • Experience standing up a learning platform from scratch is a bonus • Multi-state experience across regulated services is a bonus • Prior work training RNs or licensed clinical staff is a bonus

🏖️ Benefits

• Competitive salary and annual bonus • Insurance benefits effective within 30 days of start date • 401k match up to 4% • Monthly fitness reimbursement • Flexible PTO • Complementary and discounted therapies in-studio and in-office • Real budget and senior leadership team seat • Opportunities for skill development and career advancement