Senior Customer Service Representative

🔥 0 minutes ago

🎰 Nevada, Texas – Remote

🎰 Nevada – Remote 🤠 Texas – Remote

💵 $24 - $26 / hour

⏰ Full Time

🟠 Senior

💝 Customer Support

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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REVOLVE

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2003

👥 B2C

🛍️ eCommerce

👗 Fashion

💰 Private Equity Round on 2014-02

B2C • eCommerce • Fashion

REVOLVE is a leading online fashion retailer that offers a wide range of clothing, accessories, and beauty products for women and men. The company emphasizes trendy, contemporary styles and provides curated collections tailored for various occasions, including formal events and casual outings. With a commitment to providing quality products and exceptional customer service, REVOLVE also features a loyalty program and mobile app to enhance the shopping experience.

📋 Description

• Answering inbound telephone calls and providing excellent customer support • Responding to customer questions and comments via phone, email, and Live Chat and SMS with speed and professionalism • Responsible for researching and resolving complaints to ensure customer retention and satisfaction • Follow up on all written correspondence and escalate to customer service manager on duty as necessary • Coordinate and follow up with other departments to ensure problem resolution and work together with other customer service team members to promote an environment of customer satisfaction • Handling customer escalations via phone, email, Live Chat and SMS with professionalism and accuracy • Answering questions and helping customer service representatives who need assistance • Helping newly hire agents during their training period and allowing them to shadow and observe as they work as necessary

🎯 Requirements

• High School Diploma • Experience with Microsoft Word and Excel • Type 50+ words per minute • 1+ years in Customer Service, help desk or call center experience preferred • Type 60+ words per minute preferred • Working knowledge of website navigation preferred

🏖️ Benefits

• Required equipment will be provided