Customer Support Engineer

🔥 21 minutes ago

🌵 Arizona – Remote

🌵 Arizona – Remote

💵 $59k - $78.5k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

📞 Support Engineer

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Revvity

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

Revvity is a science-based solutions company that leverages innovation across life sciences and diagnostics to improve lives everywhere. The company serves a diverse customer base, including academia, pharma/biotech, clinical laboratories, and healthcare professionals. Its extensive range of products and services includes genomic analysis, clinical diagnostics, cell and gene therapy, drug discovery, precision medicine, and advanced automation solutions. Revvity is committed to empowering scientists with cutting-edge tools and comprehensive solutions to enhance research and development, diagnostics, and clinical testing. With a focus on accelerating time to market while ensuring quality, Revvity is dedicated to revolutionizing next-generation breakthroughs in healthcare and life sciences.

📋 Description

• Enhance the Customer Experience • Install, maintain, validate and repair Revvity and/or multivendor instrumentation at customer sites with best-in-class service • Provide scheduled and unscheduled corrective maintenance for customers including warranty services within a prescribed time frame and established maintenance protocols • Deliver customer familiarization for instrument operation and maintenance • Communicate service offerings including training, support, software, laboratory services products and field upgrades • Partner with our customers to understand their analytical workflow and applications. • Support the local instrument sales representative(s) to help secure new instrument orders. • Provide service that helps to drive the sale of new service agreements, service agreement upgrades and instrument add-ons to existing service contracts. • Display exceptional written and verbal communication skills and actively interface with peers and customers. • Contribute to account profitability through efficient execution and service delivery.

🎯 Requirements

• Associate degree in Applied Science, Biology, Chemistry, Electronics, Mathematics, Engineering, or STEM discipline including 2+ years military experience. • Ability to travel by air, vehicle and/or other means of transportation as business requires. • Ability some weekends as needed. • Demonstrated ability to troubleshoot, repair, and provide qualification services. • Must have a valid driver’s license.

🏖️ Benefits

• Medical, Dental, and Vision Insurance Options • Life and Disability Insurance • Paid Time-Off • Parental Benefits • Compassionate Care Leave • 401k with Company Match • Employee Stock Purchase Plan