Technical Support Engineer

🕒 August 6

🇺🇸 United States – Remote

💵 $53.6k - $80.3k / year

⏰ Full Time

🟢 Junior

📞 Support Engineer

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 20%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Merative

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2022

🏥 Healthcare

💼 Consulting

⚕️ Healthcare Insurance

Healthcare • Consulting • Healthcare Insurance

Merative is a healthcare data, technology, and analytics company. It offers a range of solutions aimed at improving health outcomes by focusing on clinical decision support, healthcare analytics, medical imaging, clinical development, and health and human services. Key products and services include Micromedex for clinical decision support, Zelta for clinical data management, Merge for imaging solutions, and Truven for healthcare analytics. Merative serves a diverse client base, including healthcare providers, life sciences companies, governments, health plans, and employers. The company is dedicated to enhancing healthcare delivery and decision-making by leveraging real-world data and advanced analytics to provide actionable insights and tailored solutions.

📋 Description

• Provide advanced technical support and act as an escalation resource for internal and external customers using Merge Healthcare products. • Take a self-directed role in supporting and resolving technical issues within the installed base. • Take inbound calls and make outbound calls. • Assess complex problems, collect data, establish facts, and document detailed and accurate issue, troubleshooting, and resolution information in the CRM. • Own the customer support experience and resolve customer satisfaction issues by designing and implementing solutions to complex technical problems. • Escalate, own, and drive issue resolution through appropriate channels and team members. • Improve customer satisfaction and company profitability by responding quickly, providing frequent and informed updates, and resolving issues in a timely manner. • Contribute to internal and customer-facing knowledgebases by documenting root causes and solution details. • Perform preventative maintenance activities and remote software upgrades to ensure customer system stability. • Travel approximately 10%.

🎯 Requirements

• Solid understanding of computer hardware, including workstations, servers, and storage systems. • Experience supporting and administering workstation and server operating systems. • Knowledge of network infrastructure, connectivity, and communication protocols. • Strong customer service, documentation, and verbal/written communication abilities. • Proven ability to manage multiple priorities independently in a fast-paced environment. • Effective collaborator with the ability to work across teams and communicate with stakeholders at all organizational levels. • 1-3 years of experience supporting or administering healthcare IT systems, such as RIS, PACS, HIS, or EMR platforms. • Understanding of clinical workflows within a medical imaging environment. • Familiarity with relational database technologies, including SQL, DB2, and Oracle. • Knowledge of healthcare interoperability standards such as DICOM and HL7. • Exposure to scripting languages, including Bash, KornShell, VB, Java, or Perl. • Degree from a Technical College/University or equivalent experience. • E-Verify employment authorization confirmation for newly hired employees.

🏖️ Benefits

• Remote first / work from home culture • Flexible vacation to help you rest, recharge, and connect with loved ones • Paid leave benefits • Health, dental, and vision insurance • 401k retirement savings plan • Infertility benefits • Tuition reimbursement • Life insurance • EAP – and more!