Technical Support Engineer

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $53.6k - $80.3k / year

⏰ Full Time

🟢 Junior

📞 Support Engineer

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Merative

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2022

⚕️ Healthcare Insurance

☁️ SaaS

🤖 Artificial Intelligence

Healthcare Insurance • SaaS • Artificial Intelligence

Merative is a healthcare data, technology, and analytics company. It offers a range of solutions aimed at improving health outcomes by focusing on clinical decision support, healthcare analytics, medical imaging, clinical development, and health and human services. Key products and services include Micromedex for clinical decision support, Zelta for clinical data management, Merge for imaging solutions, and Truven for healthcare analytics. Merative serves a diverse client base, including healthcare providers, life sciences companies, governments, health plans, and employers. The company is dedicated to enhancing healthcare delivery and decision-making by leveraging real-world data and advanced analytics to provide actionable insights and tailored solutions.

📋 Description

• Takes a self-directed role in the support and resolution of technical issues within the installed base • Takes inbound calls and makes outbound calls • Assesses complex problems, collects data, establishes facts, and documents detailed and accurate information about issues, troubleshooting steps and resolution into CRM • Owns the customer support experience and resolves customer satisfaction issues by designing & implementing solutions to complex technical problems • Escalates, owns, and remains focused in driving the resolution of issues through the appropriate channels and teams' members, using highly effective communication skills • Improves customer satisfaction and company profitability by responding quickly to issues, providing frequent and informed updates and resolving issues in a timely manner • Provides direct input to help continue building the internal and customer-facing knowledgebase by documenting root cause & solution details for technical support issues • Performs preventative maintenance activities & remote software upgrades to ensure system stability for customers

🎯 Requirements

• Experience working in a Help Desk environment, Healthcare ideal • Strong knowledge of computer hardware such as: workstations, servers & storage devices required • Strong knowledge of workstation & server OS platforms required • Strong knowledge of network infrastructure and communication protocols required • Strong customer service, documentation & communication skills required • Ability to manage & prioritize multiple work assignments with minimal supervision required • Ability to work cohesively and effectively in a team environment with employees from all levels within an organization required • 1-3 years experience using/administering medical information systems such as: HIS or EMR solutions (preferred) • Understanding of clinical workflow in a Cath environment (preferred) • Familiarity with SQL database technologies (preferred) • Familiarity with HL-7 standards (preferred) • Background in biomedical engineering (preferred)

🏖️ Benefits

• Remote first / work from home culture • Flexible vacation to help you rest, recharge, and connect with loved ones • Paid leave benefits • Health, dental, and vision insurance • 401k retirement savings plan • Infertility benefits • Tuition reimbursement, life insurance, EAP – and more!