Director, Account Management

🕒 June 13

🔔 Pennsylvania – Remote

🔔 Pennsylvania – Remote

💵 $180.9k - $283.5k / year

⏰ Full Time

🔴 Lead

💰 Account Manager

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RingCentral

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1999

💼 Consulting

📣 Marketing

📦 Logistics

Consulting • Marketing • Logistics

RingCentral is a leading global provider of cloud-based communications and collaboration solutions for businesses. It offers a comprehensive suite of services including voice, video, messaging, and collaboration tools that integrate seamlessly across devices to enhance communication and productivity. Over 400,000 organizations worldwide, from small businesses to Fortune 1000 companies, rely on RingCentral to connect teams, manage customer interactions, and conduct virtual events. With its robust and secure platform, RingCentral empowers businesses to stay connected and efficient, supported by AI-driven capabilities and a strong emphasis on innovation and reliability.

📋 Description

• Manage KPIs including Churn, CSAT, and response SLAs • Design and implement the 'gold standard' for account management workflows • Create scripts, email cadences, and escalation paths for the outsourced team • Conduct regular business reviews and 'deep dives' into account health • Provide direct feedback to partner team leads to ensure quality of communication • Oversee identification of upsell and cross-sell opportunities and ensure a seamless handoff to internal teams • Monitor account health reporting to predict churn risks and turn data into actionable insights

🎯 Requirements

• 8+ years in Account Management or Customer Success, with at least 2-5 years in a leadership role • Systems thinker who enjoys building processes that allow others to succeed at scale • Comfortable in Salesforce (or similar CRM) and Excel, using data to tell a story and justify resource allocation • Manage complex workflows across different time zones and cultures • Ability to build fireproofing for tomorrow and adapt to a fast-moving environment

🏖️ Benefits

• Comprehensive medical, dental, vision, disability, life insurance • Health Savings Account (HSA), Flexible Spending Account (FSAs) and Commuter benefits • 401K match and ESPP • Paid time off and paid sick leave • Paid parental and pregnancy leave and new parent gift boxes • Family-forming benefits (IVF, Preservation, Adoption etc.) • Emergency backup care (Child/Adult/Pets) • Employee Assistance Program (EAP) with counseling sessions available 24/7 • Free legal services that provide legal advice, document creation and estate planning • Employee bonus referral program • Student loan refinancing assistance • Employee perks and discounts program