Senior Technical Account Manager

🔥 1 hour ago

🇺🇸 United States – Remote

💵 $65k - $135k / year

⏰ Full Time

🟠 Senior

🧑‍🔧 Technical Account Manager

👻 Ghost score 0%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Just posted.
• Jobs at this company usually fill in 36 days.

Apply Now

Find Similar Remote Jobs

Rithum

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1997

🛍️ eCommerce

📣 Marketing

🤖 Artificial Intelligence

eCommerce • Marketing • Artificial Intelligence

Rithum is a comprehensive e-commerce platform designed to empower brands, retailers, and suppliers to effectively launch and scale their businesses. Offering a variety of solutions including multichannel marketing, fulfillment management, and AI-driven supplier discovery, Rithum helps users optimize their online presence and streamline operations across a vast network of marketplaces. With a focus on flexibility and efficiency, Rithum aims to transform commerce by creating profitable and engaging shopping experiences.

📋 Description

• Serve as the consistent weekly touchpoint for assigned clients and own business-as-usual activities • Act as a trusted technical advisor helping clients overcome obstacles and realize value from Rithum’s solutions • Bridge communication between client technical teams and Rithum’s internal teams • Develop and oversee channel implementation strategies aligned to technical requirements and platform capabilities • Drive tactical execution across the platform, including operational workflows, repricing, promotional planning, and algorithmic optimization • Conduct technical reviews and deliver forward-looking recommendations • Own resolution of complex technical issues with Product, Engineering, and Client Success Engineering • Support technical roadmap planning, feature adoption, and product feedback loops • Apply AI tools to client analysis, technical reviews, documentation, and recurring workflows • Identify activities that can be automated or standardized and share effective AI practices • Maintain deep knowledge of platform functionality, data flows, and emerging capabilities • Contribute to technical best-practice standardization and knowledge sharing • Coach and mentor less experienced TAMs

🎯 Requirements

• 3+ years of experience in technical account management, implementation, solutions engineering, or e-commerce within a B2B SaaS environment, or in a marketplace role with a brand or retailer • Proven experience supporting complex enterprise or strategic clients with technical onboarding, platform integration, and ongoing optimization • Strong understanding of APIs, data mapping, and feed architecture • Demonstrated ability to manage technical projects and communicate effectively with technical and non-technical stakeholders • Proficiency in Salesforce, JIRA, or similar workflow and project tracking tools • Strong problem-solving skills with a focus on root cause analysis and resolution • Strong verbal and written communication skills • Experience using AI tools such as ChatGPT, Microsoft Copilot, or Claude for research, communication, analysis, documentation, automation, workflow optimization, and decision-making • Up to 10% travel required • Bachelor’s degree in the applicable discipline or related field preferred

🏖️ Benefits

• Discretionary bonus of 10% of annual base salary • Medical, dental and vision benefits with affordable health care plans and company HSA contributions, starting on Day 1 • 6% 401(k) match • 20 days of Paid Time Off • 9 Company-Paid holidays • 2 paid floating holidays • 7 paid sick days • 2 Wellness days • 1 Paid Volunteer Day • PTO increases to 22 days at 3 years of service and 25 days at 5 years • 12 weeks primary caregiver leave • 4 weeks secondary caregiver leave • Accident, critical illness, and hospital indemnity insurance • Pet insurance • Legal assistance and identity theft insurance plans • Life insurance equal to 2x salary • Access to the Calm app and Employee Assistance Program • $65/month remote work stipend for internet • Culture and team-building activities • Tuition assistance • Career development opportunities • Charitable contribution match up to $250 per year • Remote-first working conditions • Comprehensive benefits and wellness plans

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume