Team Leader – Inside Sales

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Rittal North America LLC

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1982

🏢 Enterprise

🔧 Hardware

⚡ Energy

Enterprise • Hardware • Energy

Rittal North America LLC is a company that provides a wide range of industrial and IT infrastructure solutions. They specialize in enclosures, power distribution, climate control, and IT infrastructure, aiming to boost efficiency and provide robust solutions for various industries, including energy, food and beverage, retail, logistics, and automotive. Rittal also offers modular cooling distribution units suitable for AI and data centers, exemplifying their focus on sustainability and energy efficiency. Their comprehensive product portfolio is designed to enhance productivity and protect the environment, with a significant emphasis on automation and IT security solutions.

📋 Description

• Provide day-to-day leadership, direction, and support to Inside Sales Representatives • Coach and mentor team members to improve sales effectiveness, product knowledge, customer engagement, and professional growth • Monitor individual and team performance against established sales goals and key performance indicators (KPIs) • Conduct regular performance discussions and provide constructive feedback and development plans • Assist with onboarding, training, and continuous development of new and existing team members • Foster a collaborative, customer-focused, and results-oriented team environment • Support execution of regional sales strategies to achieve revenue, market share, and customer retention goals • Help drive prospecting activities, lead generation, and pipeline management within assigned territories • Monitor sales activity, quotation follow-up, customer engagement, and opportunity progression • Work closely with Inside Sales Representatives to identify and pursue high-priority target accounts • Assist with customer escalations and complex sales opportunities as needed • Analyze sales trends and recommend actions to improve performance and increase market penetration • Maintain a thorough understanding of Rittal's product portfolio, applications, markets, and distribution channels • Ensure high levels of customer satisfaction through timely communication, responsiveness, and problem resolution • Collaborate with Outside Sales Representatives, Manufacturer Representatives, Distributors, and Internal Departments to maximize customer support and sales effectiveness • Support customer visits, trade shows, and sales events as required • Serve as a role model in building strong customer relationships and delivering exceptional service • Review sales reports, metrics, and performance dashboards to monitor business results • Communicate sales opportunities, market trends, competitive information, and customer feedback to management • Ensure compliance with company policies, procedures, and sales processes • Identify opportunities for process improvements and increased team efficiency • Assist management with workforce planning, scheduling, and resource allocation • Perform other duties and responsibilities as assigned

🎯 Requirements

• Minimum 5 years of sales experience, preferably in industrial, manufacturing, technical, or B2B sales environments • Bachelor's degree in Business, Marketing, Engineering, or related field preferred • Equivalent combination of education and experience may be considered • Prior experience leading teams, mentoring employees, or serving in a lead role preferred • Experience working with distributors, manufacturers' representatives, and field sales organizations is highly desirable • Strong leadership, coaching, and team development skills • Comprehensive understanding of consultative sales principles and customer relationship management • Technical aptitude with the ability to understand industrial products and applications • Excellent verbal, written, presentation, and interpersonal communication skills • Strong analytical, problem-solving, and decision-making abilities • Effective organizational, time management, and prioritization skills • Proficiency in Microsoft Outlook, Word, Excel, PowerPoint, and CRM systems • Self-motivated, goal-oriented, and capable of thriving in a remote work environment • Ability to influence and collaborate across multiple functions and levels of the organization

🏖️ Benefits

• Remote/home office environment • Travel up to 25% for customer visits, trade shows, training, and team meetings • Regular interaction with customers, distributors, field sales personnel, and internal departments