Customer Success Manager

🕒 October 15

🇺🇸 United States – Remote

💵 $135k - $175k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 2%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Riveron

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2006

💸 Finance

🏢 Enterprise

💼 Consulting

Finance • Enterprise • Consulting

Riveron is a national business advisory firm specializing in accounting, finance, technology, and operations. They provide practical advisory services and solutions, helping clients implement necessary changes to achieve exceptional results. Riveron partners with the office of the CFO, private equity firms, and other capital providers to elevate performance across the transaction and business cycle. Their offerings include accounting and finance operations, capital markets advisory, ESG consulting, governance, risk, and compliance services, among others.

📋 Description

• Lead post-sale engagement, retention, and growth of customers in partnership with Sales and Advisory teams • Support account expansion by identifying opportunities and driving business outcomes • Collect and articulate customer use cases, case studies, and testimonials • Develop business reviews and analytics reports for customers • Share customer feedback and insights with internal stakeholders • Drive account health, including engagement, articulated return on investment, renewals, growth, referrals, and customer satisfaction • Serve as a trusted advisor and help customers maximize the value of Riveron’s services • Advocate for customer needs and provide feedback shaping compliance, privacy, and cybersecurity solutions

🎯 Requirements

• 4+ years of experience in a client-facing role, ideally customer success, managing relationships with fast-paced organizations with a technical product or service offering • Sophisticated business sense and understanding of customers’ compliance journeys • Ability to lead technical conversations and persuade others to take action based on requirements and solution value • Strong analytical skills and operating rigor • Strong executive presence and presentation skills, particularly for in-person meetings with multiple stakeholders • History of success as a consultant, pre-sales, technical account management, or equivalent • Experience handling difficult customers or situations and demonstrating resolutions • Motivation and flexibility to work well in a high-growth environment where things change quickly • Self-motivated and comfortable working remotely and asynchronously • Legally authorized to work in the United States

🏖️ Benefits

• Medical, dental, and vision insurance • 401(k) with company match • PTO • Flexible work arrangements • Progressive benefits • Mentorship • Well-being support

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