Customer Success Manager

Job not on LinkedIn

🔥 7 minutes ago

🌐 United States, Canada – Remote

🇺🇸 United States – Remote 🇨🇦 Canada – Remote

🌲 Oregon – Remote

🌲 Oregon – Remote

💵 $314.3k - $387.6k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 13%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Hospitable.com

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2016

🏨 Hospitality

✈️ Travel

☁️ SaaS

Hospitality • Travel • SaaS

Hospitable. com is a provider of advanced vacation rental software designed to automate and simplify property management. It offers a comprehensive range of features including AI-powered guest communication, a unified inbox for managing bookings across multiple channels such as Airbnb, Vrbo, and Booking. com, and a channel manager for calendar synchronization. The platform also includes tools for task management, pricing synchronization, review management, and smart lock integration. Hospitable. com aims to empower property managers to efficiently run their vacation rental businesses while minimizing manual tasks and enhancing guest experiences. Users can also build direct booking websites and access valuable analytics and reporting features to optimize business performance.

📋 Description

• Own and achieve quarterly revenue targets through subscription upgrades, annual conversions, feature adoption, and additional products and services • Identify expansion opportunities within the existing customer base and convert conversations into measurable revenue • Conduct consultative selling to help customers save time, increase revenue, and operate more efficiently using Hospitable • Proactively engage customers through scheduled meetings, personalized outreach, and targeted campaigns • Drive adoption and monetization of Direct Booking, Dynamic Pricing, Upsells, and other revenue-generating tools • Lead 1:1 consultations, group workshops, and product demonstrations • Manage high-value accounts through Quarterly Business Reviews and ongoing strategic conversations • Build and manage a personal pipeline of opportunities • Maintain accurate CRM records and manage activity, pipeline health, forecasting, and results • Bring customer feedback, challenges, and ideas to product and support teams • Collaborate with teammates and cross-functional teams to improve customer outcomes and identify growth opportunities

🎯 Requirements

• 3+ years of experience in Customer Success, Account Management, Account Executive, or a similar customer-facing role, ideally within SaaS • Experience carrying revenue quotas and consistently meeting or exceeding targets • Commercial mindset with ability to discuss pricing, present value, handle objections, and ask for purchase decisions • Consultative selling approach: understanding customer needs, uncovering challenges, and recommending suitable solutions • Self-motivation, organization, proactive working style, and accountability for performance targets • Excellent communication skills across email, video calls, presentations, and customer conversations • Ability to make complex software products easy to understand and compelling to use • Pipeline and CRM management experience, including opportunity prioritization, consistent follow-up, accurate records, and use of performance data • Technical curiosity and comfort demonstrating and explaining software • Resourcefulness, independent problem-solving, adaptability, and willingness to try new approaches • Ability to collaborate with cross-functional teams • Location is not a requirement; ideal fit works under North American timezones • Experience in short-term rentals, hospitality technology, property management, or revenue management is a plus, but not required

🏖️ Benefits

• Performance bonus (no cap), paid quarterly, based on quota attainment and up/cross-sell targets • Company equity options through the $HOST token (RSUs), with a current grant value of up to USD $9,700.00 • Up to an additional USD $230,756.00 per year in Performance Share Units (PSUs), tied to defined business performance targets • 35 days off per year, including self-serve public holidays • Parental leave • US employee healthcare, including EPO, PPO and HSA • 401(k) for US employees • Complimentary mental health and emotional support with therapists on call through Spill • Peer recognition virtual coins redeemable for gift cards, donations, or monetary rewards • Supportive, transparent, caring, results-focused team environment • International contractor or employee engagement options for candidates based in the United States, European Union, or Australia