Customer Success Manager – Mid-Market

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $75k - $80k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Balto

WebsiteLinkedInAll Job Openings

1 - 10 employees

👥 B2C

🛍️ eCommerce

🧘 Wellness

B2C • eCommerce • Wellness

Balto is a French pet care brand focused on improving dogs' wellbeing through veterinary-formulated supplements, kibble, and treats. The company sells directly to consumers via its online shop, highlights scientific formulation and GMP+ certification, and promotes products for joints, skin, digestion, dental hygiene, and relaxation. Balto emphasizes customer satisfaction with high Trustpilot ratings, a loyalty program (Club Balto), and claims to have helped over 75,000 dogs.

📋 Description

• Own a book of 20–25 mid-market accounts totaling approximately $1.6M • Own relationships with new and existing customers • Drive renewals, retention, expansion, and adoption • Build strong relationships with customers, including C-level leaders • Understand customer business goals and success metrics • Act as a trusted advisor and translate complex technical concepts into business outcomes • Lead ongoing check-ins, business reviews, and renewal conversations • Provide resources, guidance, and best practices to drive adoption and value • Help customers measure and communicate ROI and performance impact • Run the full renewal process, including timelines, customer alignment, and execution • Identify renewal risks, resolve roadblocks, and uncover expansion opportunities • Track customer health, usage, and engagement to prevent churn • De-escalate issues and coordinate solutions with internal teams • Work cross-functionally with product, engineering, sales, and marketing

🎯 Requirements

• 4+ years in Customer Success, Account Management, or a related customer-facing role • Experience managing mid-market or enterprise customer relationships, including contract renewals • Strong business acumen and a solid grasp of Customer Success practices • Clear, confident written, verbal, and presentation skills • Ability to analyze data and summarize it clearly for senior stakeholders • Strong organization and time management across a full book of accounts • Experience with ChurnZero, Salesforce, Gong, or similar CRM and Customer Success platforms is nice to have • Experience leading change management or adoption initiatives is nice to have • Familiarity with contact centers or AI software is nice to have • Must use AI in daily workflow and provide real examples of how it improved or accelerated work

🏖️ Benefits

• Medical • Dental • Vision • 401(k) • Unlimited PTO • Learning Stipends • Career growth opportunities