ServiceNow Administrator

🔥 0 minutes ago

🌴 South Carolina – Remote

🌴 South Carolina – Remote

💵 $65k - $76k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔧 ServiceNow

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Resource Management Concepts, Inc.

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🏛️ Government

🤝 B2B

🏢 Enterprise

Government • B2B • Enterprise

Resource Management Concepts, Inc. is a company that provides high-quality professional services to both government and commercial sectors. They have a team of best-in-class professionals dedicated to achieving customer satisfaction by delivering top-quality services and technological solutions. RMC supports a diverse customer base, including federal, state, and commercial clients, and is committed to bettering the communities where they live and work. Known for their creative solutions and proven results, RMC strives to uphold their reputation through continuous dedication to excellence in service.

📋 Description

• Administer and maintain ServiceNow IT Asset Management (ITAM), IT Operations Management (ITOM), Service Catalog, and related platform capabilities. • Develop comprehensive Standard Operating Procedures (SOPs) for all ITAM and Catalog processes. Conduct mandatory, recurring cross-training sessions with the core internal ServiceNow team to ensure baseline ITAM administration knowledge is established in-house. • Support purchase order and contract tracking, including record creation, updates, reconciliation, reporting, and data-quality reviews. • Create, configure, test, publish, and maintain catalog items, record producers, variables, approvals, and fulfillment workflows. • Manage hardware and software asset records throughout the asset lifecycle, including receiving, inventory, assignment, transfer, refresh, retirement, and disposal. • Partner with customer stakeholders, process owners, and technical teams to document requirements, prioritize requests, and recommend practical ServiceNow solutions. • Develop and maintain reports, dashboards, procedures, and administrative documentation. • Troubleshoot incidents and requests, resolve platform or data issues, and escalate complex technical problems when appropriate. • Act as the technical bridge between the customer and the core CLOUD CITI ServiceNow team for complex discovery, event management, or integration failures. • Maintain and validate Configuration Management Database (CMDB) and ITOM-related records using established data standards and governance procedures. • Analyze configuration item, relationship, event, alert, service, and asset data to identify gaps, duplicates, ownership issues, and reconciliation problems. • Support service and application owners with data reviews, operational reporting, dashboards, and recurring data-quality metrics. • Assist with ITOM process documentation, user support, backlog refinement, testing, and coordination of changes to existing capabilities. • Review existing workflows and operational processes and recommend improvements that strengthen accuracy, traceability, and customer support.

🎯 Requirements

• Bachelor's degree in Information Technology, Computer Science, Management Information Systems, or a related field; relevant experience may be considered in lieu of a degree. • Three or more years of ServiceNow administration, platform analysis, or implementation experience, with hands-on experience supporting ITAM, ITOM, CMDB, Service Catalog, or Asset Management capabilities. • Working knowledge of ServiceNow data models, roles, access controls, workflows, reporting, imports, update sets, and platform administration practices. • Demonstrated SME-level experience architecting and implementing ServiceNow Hardware Asset Management (HAM) and Software Asset Management (SAM) workflows. Must be capable of operating autonomously without senior technical ITAM oversight. • Ability to gather requirements, document processes, analyze data, troubleshoot issues, and communicate effectively with technical and nontechnical stakeholders. • For an engineering-level scope, experience with Discovery, Service Mapping, MID Servers, integrations, scripting, Flow Designer, IntegrationHub, APIs, and CMDB identification and reconciliation is preferred. • ServiceNow Certified System Administrator (CSA) certification is required. ITAM, ITOM, CMDB, Discovery, or Service Mapping implementation certifications are a plus. • Must hold a DoD 8140 IAT Level II baseline certification (e.g., CompTIA Security+) at the time of hire. • Must hold an active Department of Defense (DoD) Secret Security Clearance.

🏖️ Benefits

• high-quality, low-deductible healthcare plans • pet insurance • competitive 401K package • paid vacation package with 11 paid federal holidays • tuition assistance • certifications