Seasonal Virtual Medical Assistant, Patient Advocate

🔥 2 hours ago

🏄 California, New York – Remote

🏄 California – Remote 🗽 New York – Remote

💵 $28 / hour

⏰ Full Time

🟢 Junior

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 2%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Ro

WebsiteLinkedInAll Job Openings

201 - 500 employees

💼 Consulting

🏥 Healthcare

⚕️ Healthcare Insurance

Consulting • Healthcare • Healthcare Insurance

Ro is a direct-to-patient healthcare company providing high-quality, affordable healthcare without the need for insurance. Ro is the only company to seamlessly connect telehealth and in-home care, diagnostics, labs, and pharmacy services nationwide. This is enabled by Ro’s vertically integrated platform that powers a personalized, end-to-end healthcare experience from diagnosis, to delivery of medication, to ongoing care. Since 2017, Ro has facilitated more than eight million digital healthcare visits in nearly every county in the United States, including 98% of primary care deserts. Ro also provides its patient-centric solutions including Workpath, its in-home care API, and Kit, its at-home diagnostic testing service, to other healthcare companies.

📋 Description

• Provide empathetic, high-touch support to patients, answer non-clinical questions, and proactively help patients navigate their care experience • Support providers with non-clinical administrative tasks in the Care Center electronic medical record, including triaging, reassigning, and resolving patient messages • Investigate complex patient situations with clinical, pharmacy, insurance, and operational teams • Translate complex information into clear, actionable next steps for patients • Contact pharmacies and insurance providers regarding non-clinical prescription needs, benefits verification, and prior authorizations • Partner with cross-functional teammates to balance patient needs and contribute to service, quality, and operational goals • Surface recurring patient, provider, or workflow issues and provide feedback for improvements • Participate in pilots and initiatives that improve patient support, retention, and operations

🎯 Requirements

• 1–2 years of experience in a patient-facing administrative, healthcare, customer service, or operations role • Strong written and verbal communication skills, with the ability to communicate complex information clearly and empathetically • Strong problem-solving skills and attention to detail, with the ability to investigate issues, identify next steps, and follow through to resolution • Excellent time management and organizational skills, with the ability to work independently and manage multiple priorities in a fast-paced, asynchronous environment • Demonstrated proficiency and comfort utilizing diverse technological tools and platforms to research and resolve patient inquiries; prior experience with EHR systems is strongly preferred • Comfort working with internally-approved LLM-based message systems and critically reviewing LLM-generated content for accuracy • Comfort utilizing internally-approved AI-based tooling and prompting AI tooling • Comfort working toward defined service, productivity, and quality expectations and metrics • Experience with health insurance plans, benefits verification, and/or prior authorizations preferred • Patient-facing Medical Assistant or other relevant healthcare experience preferred • Bachelor's Degree preferred • Proficiency with Google Workspace and Slack • Adaptability and a proactive approach to working in a rapidly changing environment • Willingness to participate in a holiday work rotation • Availability for assigned 4x10 shifts from 1:00 PM–11:30 PM ET • 4x10 shifts are not available to candidates residing in California

🏖️ Benefits

• Medical benefits through an Individual Coverage Health Reimbursement Arrangement (ICHRA), beginning the first day of the calendar month following your 60th day of employment • 401(k) with company match • Flexibility to work anywhere in the United States • In-person collaborations throughout the year, including team on-sites