Account Manager

🕒 August 6

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Logo of Road Rebel Global

Road Rebel Global

11 - 50 employees

📦 Logistics

💼 Consulting

🏨 Hospitality

Logistics • Consulting • Hospitality

Road Rebel Global is a leading travel management company specializing in sports, entertainment, and corporate travel. With a rich history, the company serves some of the most prominent names in these industries, providing comprehensive solutions for housing, freight, air, and ground transportation. Their expertise extends to live performances, film/TV productions, collegiate and professional sports teams, corporate events, and weddings. Operating globally with offices in major cities like San Diego, Amsterdam, and Hong Kong, Road Rebel Global is equipped to manage any scale of event travel needs.

📋 Description

• Own the complete client experience and deliver client satisfaction • Communicate with clients, vendors, sales, and operations regarding air, housing, and ground travel services • Provide accurate, timely updates and present appropriate travel service options • Maintain trip accuracy and details from itinerary through delivery • Maintain client relationships, projects, and deadlines, and assist with conflict resolution • Develop trusted relationships with key accounts • Review final options before client submission, ensuring accuracy, client-priority alignment, and timely delivery • Resolve issues that could derail itinerary delivery dates • Recommend appropriate hotel properties using hotel brand-specific knowledge • Work with management to achieve market goals, distribute workload, and obtain assistance as needed • Deliver white glove service and go above and beyond for client satisfaction

🎯 Requirements

• 3–5 years of professional experience in a client-serving role • Passion for building relationships and being part of a collaborative team • Strong written and verbal communication skills • Excellent problem-solving and conflict-resolution abilities • Ability to work under pressure and manage multiple priorities • Bachelor's degree required • Deep understanding of air, housing, and ground travel services • Experience in travel, logistics, GDS Sabre, or hospitality industry a plus • Familiarity with Salesforce or other major CRM platforms a plus • Must be located in AZ, CA, CO, CT, FL, GA, KY, MD, MA, MI, MN, MS, MO, NH, NJ, NY, NC, OH, PA, SC, TN, TX, UT, or VA • Legally authorized to work in the United States • No sponsorships available • Able to work long hours and weekends during peak season • Available for on-call work as necessary

🏖️ Benefits

• Paid Time Off • Health, Vision, Dental, and Life Insurance plans • Retirement Plan (401k) • Training & Development Opportunities

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