Support Specialist I – Contract

🔥 0 minutes ago

🏄 California – Remote

🏄 California – Remote

💵 $21 - $31 / hour

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Robert Half

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1948

🎯 Recruiter

👥 HR Tech

🤝 B2B

Recruitment • HR Tech • B2B

Robert Half is a global professional staffing and recruiting firm that connects employers with contract and full-time talent across functions such as finance & accounting, technology, marketing & creative, legal, and administrative support. The company provides executive search, consulting solutions, and localized recruiting through 300+ locations worldwide, and it leverages proprietary and award‑winning AI tools and labor‑market insights (salary guides, market reports, hiring trends) to match candidates and advise hiring managers. Robert Half serves employers with B2B staffing solutions while also supporting job seekers with placement services and career resources.

📋 Description

• Coordinate, diagnose, and troubleshoot incoming global employee support interactions • Provide Robert Half or Protiviti support services for technical, hardware, and information technology issues involving laptops and desktops • Support local and remote personnel, including candidate and branch location support as needed, using various network remote access methods • Resolve problems promptly or escalate them to appropriate technical personnel • Provide timely incident status updates to management and end users • Maintain effective user relationships and follow standard operating procedures and customer service guidelines for remote IT support • Answer frontline support interactions and assist users migrating to a new user tenant • Assign support interactions to the appropriate support level • Perform service interactions for corporate and field users • Document support incidents in the support team Incident Tracking Database • Incorporate constructive feedback and proactively research improvement methods

🎯 Requirements

• High School diploma or equivalent • College degree preferred • A+ & Network Essentials preferred • 1 year technical support experience preferred • Basic PC troubleshooting knowledge • Basic level of experience with using Microsoft Office Suite • Basic understanding of Windows OS and remote connectivity methods • Effective oral, written, and interpersonal communication skills • Ability to work using set processes independently and with others • Ability to demonstrate a sense of urgency • Share knowledge with team • Ability to demonstrate a professional communication manner • Adhere to standard of conduct in keeping with RH's LEAD Principles • Ability to multi-task and ability to adapt to changing priorities or processes • Demonstrated basic problem-solving and organizational ability • Decision making ability and time management skills • Ability to handle escalated and time sensitive issues • Ability to research issues and exercise judgment • Ability to follow directions, procedures • Ability to demonstrate reliability and attendance • Ability to prioritize work assignments • Ability to manage conflict • Ability to maintain confidentiality • Successful completion of a background check as a condition of employment

🏖️ Benefits

• Medical insurance • Vision insurance • Dental insurance • Life insurance • Disability insurance • Eligibility to enroll in the company 401(k) plan