Support Specialist I – Contract

🕒 October 16

🏄 California – Remote

🏄 California – Remote

💵 $21 - $31 / hour

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

💝 Customer Support

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Robert Half

WebsiteLinkedInAll Job Openings

10,000+ employees

⚖️ Legal

📣 Marketing

📦 Logistics

Legal • Marketing • Logistics

Robert Half is the world’s first and largest specialized talent solutions firm, connecting opportunities at great companies with highly skilled job seekers. The company provides contract, temporary, and permanent placement solutions across multiple sectors including finance and accounting, technology, marketing and creative, legal, and administrative and customer support. Recognized for its workplace excellence, Robert Half has been listed on Fortune’s World’s Most Admired Companies and Forbes Best Employer for Diversity, and it is the parent company of Protiviti®. Robert Half is publicly traded on the New York Stock Exchange (RHI) and is a member of the S&P 500 index.

📋 Description

• Coordinate, diagnose, and troubleshoot incoming global employee support interactions • Provide Robert Half or Protiviti support services for technical, hardware, and information technology issues involving laptops and desktops • Support local and remote personnel, including candidate and branch location support as needed, using various network remote access methods • Resolve problems promptly or escalate them to appropriate technical personnel • Provide timely incident status updates to management and end users • Maintain effective user relationships and follow standard operating procedures and customer service guidelines for remote IT support • Answer frontline support interactions and assist users migrating to a new user tenant • Assign support interactions to the appropriate support level • Perform service interactions for corporate and field users • Document support incidents in the support team Incident Tracking Database • Incorporate constructive feedback and proactively research improvement methods

🎯 Requirements

• High School diploma or equivalent • College degree preferred • A+ & Network Essentials preferred • 1 year technical support experience preferred • Basic PC troubleshooting knowledge • Basic level of experience with using Microsoft Office Suite • Basic understanding of Windows OS and remote connectivity methods • Effective oral, written, and interpersonal communication skills • Ability to work using set processes independently and with others • Ability to demonstrate a sense of urgency • Share knowledge with team • Ability to demonstrate a professional communication manner • Adhere to standard of conduct in keeping with RH's LEAD Principles • Ability to multi-task and ability to adapt to changing priorities or processes • Demonstrated basic problem-solving and organizational ability • Decision making ability and time management skills • Ability to handle escalated and time sensitive issues • Ability to research issues and exercise judgment • Ability to follow directions, procedures • Ability to demonstrate reliability and attendance • Ability to prioritize work assignments • Ability to manage conflict • Ability to maintain confidentiality • Successful completion of a background check as a condition of employment

🏖️ Benefits

• Medical insurance • Vision insurance • Dental insurance • Life insurance • Disability insurance • Eligibility to enroll in the company 401(k) plan

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