Senior Technical Support Specialist

Job not on LinkedIn

🔥 4 minutes ago

🇺🇸 United States – Remote

💵 $60k - $65k / year

⏰ Full Time

🟠 Senior

💻 IT Support

👻 Ghost score 3%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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RouteSmart Technologies

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 40 years

📦 Logistics

💼 Consulting

🏥 Healthcare

Logistics • Consulting • Healthcare

RouteSmart Technologies is a company that specializes in providing advanced route optimization solutions across various industries. They focus on improving efficiency, safety, and customer satisfaction in operations such as waste collection, postal and local delivery, public works, utilities and field service, and newspaper delivery. Through innovative routing algorithms and a client-focused approach, RouteSmart helps clients reduce costs and enhance operational efficiency. Their technology tailors solutions for daily operations, addressing unique challenges like meter reading, route planning, and final mile delivery optimization. RouteSmart's solutions are used by clients globally to optimize millions of deliveries and operations effectively every day.

📋 Description

• Serve as senior escalation point for complex customer tickets involving data integrity issues (routes, scheduling, geofences, work orders) across RCC and SmartCities • Write and maintain SQL queries/reports on SQL Server and MySQL, following each platform’s query conventions • Trace data issues to root cause, including bad direct DB updates, table sync failures, and device-driven data corruption • Troubleshoot fleet hardware including Howen MDVR/DVR units, Android tablets (rwMobile), and RFID readers • Track and document escalations in Jira using established issue-type conventions • Build and maintain internal tools and references to speed up investigations

🎯 Requirements

• Strong SQL skills (SQL Server and MySQL), including complex joins and root-cause query debugging • Experience investigating data integrity issues in a production, customer-facing system • Comfort troubleshooting in-vehicle hardware/software integrations • Ticketing system experience (Jira or similar) • Strong root-cause analysis and clear technical communication • Preferred: Routing, fleet, or municipal software background • Preferred: GPS/telematics data experience • Preferred: Experience building internal tooling to support investigations

🏖️ Benefits

• Comprehensive benefits (medical with HSA option, vision, dental, and life insurance) • Paid parental leave • Medical and Dependent FSA • 401K match • Unlimited PTO • Ten company holidays • 1 Volunteer day • Summer Friday's