Document Production Associate

🔥 1 minute ago

⚔️ Virginia, West Virginia – Remote

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💵 $15 - $21 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

🚫👨‍🎓 No degree required

👻 Ghost score 0%

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Logo of RR Donnelley

RR Donnelley

10,000+ employees

💼 Consulting

📦 Logistics

🏭 Manufacturing

Consulting • Logistics • Manufacturing

RR Donnelley is a leading global provider of marketing, packaging, print, and supply chain solutions that elevate engagement across the complete customer journey. The company offers the industry’s most trusted portfolio of creative execution and world-wide business process consulting, with services designed to lower environmental impact. With 22,000 clients, including 93% of the Fortune 100, and 32,000 employees across 28 countries, RRD brings the expertise, execution, and scale designed to transform customer touchpoints into meaningful moments of impact.

📋 Description

• Provide word processing and/or document production services for clients • Utilize logs and/or tracking software for document production work • Assess job requests and ensure appropriate completion throughout the task lifecycle • Perform document production, proofreading, intake, and workflow coordination functions as needed • Edit, proof, convert, create, transcribe, or otherwise complete document production requests using established procedures, standards, and formats • Use required equipment, technology, software, and hardware • Communicate with team members, lead, supervisor, or client regarding job or deadline concerns • Meet contracted deadlines for client service delivery • Troubleshoot basic software or hardware problems • Foster continuous service enhancement and client relationship building • Perform quality assurance on work as requested • Adhere to Williams Lea Tag and client policies • Use equipment and supplies cost efficiently

🎯 Requirements

• High school diploma or equivalent • Minimum (1) year document production experience, preferably in a legal, banking or large corporate environment • Skilled in the use MS Office software (Word, Excel, PowerPoint) • Strong keyboarding and typing skills • Familiarity with other software programs for editing and/or creating documents • Strong attention to detail • Ability to work on multiple projects simultaneously • Good organizational skills • Ability to meet deadlines and complete projects in a timely manner • Ability to handle sensitive and/or confidential documents and information • Ability to exercise good judgment to make decisions that conform to business needs and policy • Good problem solving skills, including knowing when to escalate a problem to a supervisory level • Ability to maintain professional composure when working with immediate deadlines • Ability to work independently and collaboratively as part of a team • Ability to work in a fast-paced environment • Professional verbal and written communication skills • Self-motivated with a positive attitude • Proven customer service skills • Ability to work overtime as needed • Professional attire required • Must be able to work sitting down most of the time • Successful completion of a pre-employment background and drug screen

🏖️ Benefits

• Overtime pay • Shift differential pay • Call-in pay • Stand-by pay • Medical coverage • Dental coverage • Vision coverage • Paid time off • Disability insurance • 401(k) with company match • Life insurance • Voluntary supplemental insurance coverages • Parental leave • Adoption assistance • Tuition assistance • Employer/partner discounts

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