RSA
10,000+ employees
💸 Finance
🤝 B2B
👥 B2C
Finance • B2B • B2C
RSA is a commercial and personal insurance company operating in the UK, Ireland and Europe, now rebranding as Intact Insurance. It provides a range of insurance products including commercial (construction, marine, motor fleet, liability, professional, property, accident & health, renewable energy), personal tenants contents policies, and specialist risk consulting and claims services. RSA works closely with brokers and corporate clients, is authorised and regulated by UK financial regulators, and is part of Intact Financial Corporation.
Senior Designated Support Engineer
Job not on LinkedIn
🕒 April 28
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RSA
10,000+ employees
💸 Finance
🤝 B2B
👥 B2C
Finance • B2B • B2C
RSA is a commercial and personal insurance company operating in the UK, Ireland and Europe, now rebranding as Intact Insurance. It provides a range of insurance products including commercial (construction, marine, motor fleet, liability, professional, property, accident & health, renewable energy), personal tenants contents policies, and specialist risk consulting and claims services. RSA works closely with brokers and corporate clients, is authorised and regulated by UK financial regulators, and is part of Intact Financial Corporation.
📋 Description
• Serve as the primary technical point of contact and trusted advisor for global customers • Cultivate deep, long-term relationships with customer technical teams • Act as a proactive advocate for assigned customers within RSA • Lead the diagnosis and resolution of complex technical issues • Manage and de-escalate critical customer situations • Drive timely and effective resolution for all cases • Develop and maintain comprehensive knowledge base articles • Mentor and provide advanced technical guidance • Play a key role in preparing technical training plans
🎯 Requirements
• 10+ years’ experience in enterprise-level technical support • Significant focus on Identity and Access Management (IAM) • Exceptional problem-solving, analytical, and critical thinking skills • Outstanding verbal and written communication skills in English • Ability to articulate highly technical concepts to diverse audiences • Demonstrated ability to work autonomously and lead initiatives • Strong customer-focused mindset • Expert-level proficiency in troubleshooting and administering Unix/Linux systems • Advanced knowledge of networking concepts and network security fundamentals • Mastery of SQL and extensive hands-on experience with relational databases • Deep technical proficiency across Microsoft Windows Server environments • Strong expertise in JavaEE application servers
🏖️ Benefits
• Equal employment opportunity • Work environment free of discrimination and harassment • Support for reasonable accommodation during the application process
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