Cloud Operations Monitoring Specialist – 2nd Shift

🔥 0 minutes ago

🍂 Massachusetts – Remote

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💵 $86.8k - $165.2k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

👻 Ghost score 0%

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Logo of RTX

RTX

10,000+ employees

🚀 Aerospace

🎖️ Defense

🏭 Manufacturing

💰 $200k Grant - RTX on 2024-11

Aerospace • Defense • Manufacturing

RTX is a multinational aerospace and defense company that brings together aviation and defense businesses—including Collins Aerospace, Pratt & Whitney and Raytheon—to design, manufacture and service aircraft engines, auxiliary power units, integrated aerospace systems and defense solutions. The company focuses on advancing technologies that power flight, strengthen national security and support government and commercial customers worldwide, with a global presence across the Americas, Asia-Pacific, Europe, the Middle East and Africa. RTX emphasizes engineering, manufacturing, and research to solve complex technical challenges for aviation and defense.

📋 Description

• Provide cloud operations services and support primarily for Microsoft Azure and potentially Amazon AWS environments • Provide system administration services for Linux and Windows Server virtual machines • Resolve incidents and fulfill service requests • Investigate and permanently resolve problems • Contribute to proactive problem management • Design, document, test, and implement changes • Contribute to compliance and vulnerability management through patching, endpoint protection, and maintenance of key software installed on virtual machines • Contribute to enhancement of monitoring and automation • Work within an Agile product team embedded in the XetaCloud Operations team • Develop operations best practices, cloud maturity plans, and documentation to comply with IT policy and compliance requirements

🎯 Requirements

• Typically requires a University Degree and minimum 5 years prior relevant experience, or an Advanced Degree in a related field and minimum 3 years of experience, or in absence of a degree, 9 years of relevant experience • U.S. citizenship is required, as only U.S. citizens are authorized to access certain necessary systems • Experience working in a multi-cloud environment including Microsoft Azure and Amazon Web Services, including associated networking, architecture, and infrastructure • Experience with Microsoft Windows Server and Red Hat Enterprise Linux • Experience with Datadog, Azure Monitor, AWS CloudWatch, ServiceNow, Statseeker, Netscout, and/or other monitoring tools • Experience managing production infrastructure and applications utilizing ITIL v3 (2011) or v4 best practices • Technical communication skills, including ability to author professional user-facing documentation for various user audiences • Microsoft Azure/AWS certifications preferred • Experience with SQL Server, Log Analytics, and Qlik preferred • Participation in a 24/7 on-call rotation • Ability to work second shift

🏖️ Benefits

• Medical, dental, and vision insurance • Three weeks of vacation for newly hired employees • 401(k) plan with employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option • Tuition reimbursement program • Student Loan Repayment Program • Life insurance and disability coverage • Optional pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, and ID theft protection • Birth, adoption, and parental leave benefits • Ovia Health, fertility, and family planning • Adoption Assistance • Autism Benefit • Employee Assistance Plan, including up to 10 free counseling sessions • Healthy You Incentives wellness rewards program • Doctor on Demand virtual doctor visits • Bright Horizons child and elder care services • Teladoc Medical Experts second opinion program • Flexible work schedules • Flexible spending accounts • Employee Scholar Program • Paid time off and holidays • Potential annual short-term and/or long-term incentive compensation programs (not guaranteed)

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