Delivery Assurance Manager

🔥 1 minute ago

🦌 Connecticut – Remote

🦌 Connecticut – Remote

💵 $107.5k - $204.5k / year

⏰ Full Time

🟠 Senior

🔴 Lead

👔 Manager

👻 Ghost score 0%

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RTX

WebsiteLinkedInAll Job Openings

10,000+ employees

🚀 Aerospace

🎖️ Defense

🏭 Manufacturing

💰 $200k Grant - RTX on 2024-11

Aerospace • Defense • Manufacturing

RTX is a multinational aerospace and defense company that brings together aviation and defense businesses—including Collins Aerospace, Pratt & Whitney and Raytheon—to design, manufacture and service aircraft engines, auxiliary power units, integrated aerospace systems and defense solutions. The company focuses on advancing technologies that power flight, strengthen national security and support government and commercial customers worldwide, with a global presence across the Americas, Asia-Pacific, Europe, the Middle East and Africa. RTX emphasizes engineering, manufacturing, and research to solve complex technical challenges for aviation and defense.

📋 Description

• Drive delivery assurance objectives for assigned programs and coordinate actions supporting on-time delivery and customer requirements • Monitor program delivery performance, customer commitments, and critical hardware for potential delays • Initiate recovery actions for at-risk deliveries • Work cross-functionally with product teams, operations, supply chain, engineering, and other departments to resolve delivery issues • Coordinate escalated actions when necessary • Communicate delivery status, concerns, and recovery plans to internal and external customers • Monitor tracking, shipment, and delivery of critical customer hardware • Resolve transportation and logistics issues with appropriate functions • Perform escalated expediting activities • Support customer delivery meetings with program status, risks, constraints, and follow-up actions • Execute process improvements to strengthen delivery assurance and customer experience • Use delivery assurance systems, SAP, and Microsoft Office to monitor performance and maintain accurate information • Develop cross-functional relationships to facilitate issue resolution and alignment on customer commitments

🎯 Requirements

• University Degree or equivalent experience and minimum 8 years prior relevant experience, or an Advanced Degree in a related field and minimum 5 years experience • Experience in customer service, customer support, program management, operations, supply chain, or delivery assurance • U.S. citizenship required; only U.S. citizens are authorized to access information under this program/contract • Demonstrated ability to build strong relationships and collaborate with internal and external customers • Experience coordinating across multiple functions to resolve complex issues and meet customer commitments • Experience identifying delivery risks and developing or executing recovery plans • Experience with SAP and Microsoft Office applications • Ability to manage multiple priorities in a fast-paced environment while maintaining attention to detail

🏖️ Benefits

• Medical, dental, and vision insurance • Three weeks of vacation for newly hired employees • 401(k) plan with employer matching funds and separate employer retirement contribution • Lifetime Income Strategy option • Tuition reimbursement program • Student Loan Repayment Program • Life insurance and disability coverage • Optional pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, and ID theft protection • Birth, adoption, and parental leave benefits • Ovia Health, fertility, and family planning • Adoption Assistance • Autism Benefit • Employee Assistance Plan, including up to 10 free counseling sessions • Healthy You Incentives wellness rewards program • Doctor on Demand virtual doctor visits • Bright Horizons child and elder care services • Teladoc Medical Experts second opinion program • Flexible work schedules • Employee Scholar Program • Paid time off and holidays • Potential annual short-term and/or long-term incentive compensation programs (not guaranteed)