Member Services Agent

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Logo of Rue La La

Rue La La

501 - 1000 employees

Founded 2008

🛍️ eCommerce

👗 Fashion

🛒 Retail

💰 $22M Series A on 2012-01

eCommerce • Fashion • Retail

Rue La La is an online retailer offering curated, limited-time sales on premium brands, including clothing, shoes, accessories, beauty products, home goods, and more. The platform operates as a members-only shopping site, allowing users to discover exclusive deals on a wide range of products from luxury and designer brands. Members can enjoy discounts of up to 70% off on various categories, making it a popular destination for bargain hunters and fashion enthusiasts alike.

📋 Description

• Interact with current or prospective Members via voice and email with professionalism, positivity, and personality. • Use your agency to resolve inquiries regarding returns, tracking, and order modifications without a script to lean on. • Once you master the foundational skills, you’ll have the opportunity to handle more complex situations and move into alternate channels like messaging or social media. • Must be willing to work any shift Monday through Sunday 9am-9pm EST.

🎯 Requirements

• High School Diploma or equivalent • 1-3 years of experience in a Contact Center environment (e-commerce or luxury retail is a major plus) within the last 5 years. • Proficient in relevant computer applications and able to navigate multiple systems simultaneously. • Must be fluent in English.

🏖️ Benefits

• 401(k) participation • Paid time off • Medical insurance • Dental insurance • Vision insurance • Basic life insurance • Stock options

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