Head of Global Tech Renewals – Go to Market

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RWS Group

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

AI • Translation • Technology

RWS Group is a leading provider of AI-powered language services and technology, specializing in translation and localization for a variety of industries. With a focus on enhancing global communication, RWS offers solutions that improve translation quality, manage multilingual content, and streamline the localization process. Their services cater to sectors such as aerospace, finance, legal, life sciences, and technology, leveraging advanced AI to ensure clients can effectively connect across languages and cultures.

📋 Description

• Lead, mentor, and scale a team of Renewals Managers and Team Leads, fostering a culture of high performance, accountability, and continuous improvement. • Oversee the complete renewal lifecycle from contract and entitlement review, quote preparation, and customer negotiation, through to final agreement and booking within our Order Management System (OOS), Salesforce (SFDC), and CPQ. • Drive retention rates and protect ARR. Formulate and execute strategies to maximize pricing (including enforcing indexation) and secure long-term agreements. • Act as the strategic liaison between the Renewals team and Account Managers (AMs), Legal, Finance, Commercial Operations, and Fulfilment. • Serve as the senior point of escalation for complex customer negotiations, commercial adjustments, and at-risk renewals, ensuring smooth transitions and minimized churn. • Champion and lead initiatives to streamline renewals workflows. Partner with Growth Tech and IT teams to drive critical system integrations, implement AI-driven contract risk intelligence, and automate quoting and assignment processes.

🎯 Requirements

• 10+ years of progressive experience in renewals, customer success, or commercial sales operations leadership • 7+ year of experience in managing, coaching, and scaling globally distributed, multi-cultural teams • Demonstrated success in protecting ARR, negotiating complex enterprise software contracts, and driving renewal strategies at scale • Deep understanding of SaaS subscription models, entitlement structures, and quoting/invoicing workflows • Proficiency in CRM systems (Salesforce strongly preferred) and complex Order Management Systems • Exceptional communication and presentation skills, with the ability to influence cross-functional stakeholders (Sales, Legal, Finance) at all levels, up to executive leadership • Proven ability to negotiate with high-level procurement and senior purchasing contacts • Accountability for weekly, monthly, and quarterly forecasting activities, coupled with experience in annual budget planning and revenue target management • Analytical mindset with the ability to leverage data to identify trends, forecast accurately, and drive proactive business decisions • Fluency in written and spoken English is required.

🏖️ Benefits

• Health insurance • Professional development opportunities