RWS Group
5001 - 10000 employees
AI • Translation • Technology
RWS Group is a leading provider of AI-powered language services and technology, specializing in translation and localization for a variety of industries. With a focus on enhancing global communication, RWS offers solutions that improve translation quality, manage multilingual content, and streamline the localization process. Their services cater to sectors such as aerospace, finance, legal, life sciences, and technology, leveraging advanced AI to ensure clients can effectively connect across languages and cultures.
Senior Client Solutions Manager
🔥 0 minutes ago
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RWS Group
5001 - 10000 employees
AI • Translation • Technology
RWS Group is a leading provider of AI-powered language services and technology, specializing in translation and localization for a variety of industries. With a focus on enhancing global communication, RWS offers solutions that improve translation quality, manage multilingual content, and streamline the localization process. Their services cater to sectors such as aerospace, finance, legal, life sciences, and technology, leveraging advanced AI to ensure clients can effectively connect across languages and cultures.
📋 Description
• Own 10-15 client relationships end to end as the primary day-to-day contact. • Lead reporting, Quarterly Business Reviews (QBRs) and renewal and growth conversations. • Coordinate monitoring and enforcement activity with the Client Solutions Manager and Enforcement Specialist on the account team. • Maintain client health, identify expansion opportunities and escalate risks early. • Mentor Client Solutions Managers across the team. • Provide coverage aligned to North American clients and time zones.
🎯 Requirements
• Several years in client or account management, ideally in brand protection, IP or SaaS. • Excellent communication and relationship-management skills. • Confident leading client-facing QBRs and working with reporting and data. • Able to manage a portfolio of clients independently. • Right to work in the United States.
🏖️ Benefits
• Professional development opportunities • Flexible working hours • Remote work options
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