Director, Client Success

🔥 0 minutes ago

⚔️ Virginia – Remote

⚔️ Virginia – Remote

💵 $125k - $140k / year

⏰ Full Time

🔴 Lead

🏆 Customer Success

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RxAnte

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2011

🏥 Healthcare

⚕️ Healthcare Insurance

💊 Pharmaceuticals

Healthcare • Healthcare Insurance • Pharmaceuticals

RxAnte is a healthcare company that specializes in value-based pharmacy services, aimed at improving medication management for health plans and providers. Through their patented analytics and software, RxAnte enhances cost reduction, quality scores, and member experience in medication management, particularly within Medicare Advantage plans. Their solutions focus on performance measurement and continuous improvement to achieve better health outcomes for at-risk individuals.

📋 Description

• Establish and strengthen long-term relationships with assigned clients as a trusted, strategic advisor • Translate performance data into actionable insights and present findings with clarity and confidence • Strategize, implement, and maintain program initiatives aligned with client goals and objectives • Establish success criteria across financial, clinical, operational, and service capabilities • Manage client objectives, expectations, and timelines throughout the program lifecycle • Maintain a deep understanding of RxAnte's capabilities, communicate relevant offerings to clients, and identify upsell opportunities • Partner with the client analytics team to gather and analyze data, identify trends and root causes, and develop quality workplans and deliverables • Oversee all aspects of client deliverables, coordinating with technical and analytic teams to identify potential issues and mitigate risk • Work with Client Success leadership and cross-functional teams to develop scope, deliverables, resources, work plan, budget, and timing for new initiatives • Analyze and evaluate program risks and produce program reports for client program leads and executive leadership • Facilitate effective client meetings and collaborate with team members to prepare for and drive client meeting success

🎯 Requirements

• Bachelor's degree required • 7+ years of client management experience in the healthcare industry (e.g., health plan, hospital, healthcare services, pharmacy) • Domain expertise in Medicare Advantage health plans and/or quality performance or improvement initiatives • Proven track record building and strengthening client relationships and communicating effectively with senior management and executives • Strong analytical rigor, with the confidence to analyze data and bring clients a point of view, not just a report • Ability to prioritize and manage multiple projects simultaneously in a fast-paced, dynamic environment while operating independently amid competing priorities • Demonstrated ability to collaborate effectively with cross-functional teams to consistently meet deadlines and client expectations • Excellent written and verbal communication skills, strong attention to detail, and exceptional time management, facilitation, and organizational skills • Available for periodic travel to RxAnte's Sterling, Virginia office and to client sites • Must be authorized to work in the U.S. without company-sponsored visa sponsorship • Successful completion of a comprehensive background check and pre-employment drug screening • Preferred: Master's degree or other advanced degree in clinical services, healthcare analytics, healthcare administration, healthcare technology, or a related field • Experience with pharmacy and/or medical data • Knowledge of change management principles

🏖️ Benefits

• Medical, dental, and vision coverage with prescription benefits, with Company paying 100% of the employee-only premium • A Health Savings Account with company contributions • A 401(k) retirement plan with an employer match • Company-paid life, long-term disability, and accidental death and dismemberment insurance, with voluntary short-term disability available • An Employee Assistance Program and a benefits Customer Advocate service • 4 weeks of accrued paid time off in addition to paid company holidays • Company-provided equipment • 15% annual performance bonus target