Lead Account Manager, Client Services – Last Mile

🔥 0 minutes ago

🗻 New Hampshire, Massachusetts – Remote

🗻 New Hampshire – Remote 🍂 Massachusetts – Remote

💵 $60k - $650k / year

⏰ Full Time

🟠 Senior

📁 Client Services

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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RXO, Inc.

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 2022

📦 Logistics

🚗 Transport

☁️ SaaS

Logistics • Transport • SaaS

<RXO, Inc. > RXO, Inc. is a technology-driven freight and logistics company that connects shippers and carriers across multiple modes (truckload, LTL, intermodal, drayage, ocean, air, last-mile) through its digital platforms RXO Connect™ and RXO Drive™. The company combines machine learning and AI with extensive carrier networks to provide capacity solutions, managed transportation, freight forwarding, and carrier services (fuel cards, factoring, marketplace), prioritizing visibility, efficiency, and flexible capacity for B2B customers. RXO operates a large marketplace and network of independent carriers, offering both software-enabled logistics (SaaS-like platform features) and traditional transportation services.

📋 Description

• Coordinate with site leadership to provide support for all home delivery services • Monitor successful completion of home deliveries by contract carriers • Track and analyze on-schedule deliveries and voice of customer (VOC) reports • Cultivate positive working relationships with contract carriers and helpers • Use route planning software to build efficient delivery routes • Dispatch contract carriers and resolve issues throughout the day • Assist the Operations Manager in identifying inventory, delivery, and customer satisfaction issues • Restructure routes to improve operational efficiencies • Manage and develop contract carrier expectations for home delivery • Make pickup and delivery appointments • Coach and develop dispatch and warehouse personnel • Travel to multiple sites and/or stores to ensure client expectations are met and resolve routing, delivery, and inventory issues

🎯 Requirements

• 4 years of logistics experience, including 1 year of inventory control and merchandise reconciliation experience • Bachelor's degree or equivalent related work or military experience • Experience with Microsoft Office (Excel, Word, PowerPoint and Outlook) and other business applications • Bachelor’s degree in Logistics or Supply Chain Management, or equivalent related work or military experience • 4-7 years of logistics experience • 2 years of inventory control and merchandise reconciliation experience • Solid research, communication and time management skills • Travel to multiple sites and/or stores is required • May be required to pass a pre-employment drug test after a conditional offer

🏖️ Benefits

• Competitive pay • Paid time off, including up to 8 holidays, up to 2 floating Diversity Days, up to 13 days PTO for hourly employees or up to 15 days PTO for salary employees • Up to 40 hours bereavement leave • Up to 16 hours volunteer time • Jury duty leave • At least 2 weeks family bonding leave • Up to 40 hours prenatal care leave • 401(k) retirement plan with up to 5% company match • Health, prescription, dental, vision, basic and supplemental life, short- and long-term disability insurance • Accidental death and personal loss, business travel, legal services, identity theft, accident, critical illness, and hospital indemnity coverage • Employee Assistance Program (EAP) • Tuition reimbursement • Adoption assistance • Health Savings Account • Health Care Flexible Spending Account • Dependent Care Flexible Spending Account • Commuter Spending Account • Health Reimbursement Arrangement