Retention Analyst

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RYZE

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2020

☁️ SaaS

🛍️ eCommerce

💰 $1.5M Seed Round - RYZE Superfoods on 2022-03

SaaS • eCommerce

RYZE is a link-in-bio platform that lets creators, brands, and agencies build customizable mini storefronts and landing pages for social profiles. It offers drag-and-drop templates, payment integrations (Stripe, PayPal) to sell digital and physical products, booking and appointment scheduling, affiliate management, tipping and crowdfunding features, email and phone capture, and built-in analytics. The service is free to create and designed to help users monetize social traffic and manage multiple Bio Sites from one dashboard.

📋 Description

• Own churn data analysis — tracking cancellation rates, churn drivers, and at-risk subscriber patterns across cohorts • Build and maintain subscriber behavior models and segmentation frameworks to identify retention risk signals before they become cancellations • Tag, categorize, and trend cancellation reasons — surfacing actionable pattern insights for the Retention Manager's program design decisions • Develop and own the retention metrics dashboard — providing the Retention Manager and VP with weekly and monthly KPI visibility • Conduct LTV analysis and revenue impact modeling to quantify the cost of churn and the ROI of active retention programs • Build subscriber cohort reports across acquisition channel, product type, subscription length, and offer type • Support the Retention Manager with A/B test design and result analysis for save flows, win-back campaigns, and lifecycle interventions • Partner with Pillar 3 (CX Systems & Experience Tech) to ensure subscriber data flows accurately from Zendesk, Shopify, and Recharge into the analytics infrastructure • Partner with Analytics, Marketing, and Finance to ensure retention data is accurately reflected in broader business reporting • Maintain data documentation and ensure consistency and accuracy across all retention reporting • Additional duties as assigned by management.

🎯 Requirements

• 2+ years of experience in data analysis, business intelligence, or retention analytics • Proficiency in data analysis tools — Excel/Google Sheets at advanced level; SQL preferred • Experience building dashboards and reports in BI tools (Sigma, Looker, Tableau, Google Data Studio, or similar) • Experience working with subscription, e-commerce, or DTC data — cohort analysis, retention curves, LTV modeling • Strong analytical skills with the ability to identify patterns, trends, and actionable insights from complex datasets • Clear written and verbal communication skills — able to present findings and recommendations to non-technical stakeholders • High attention to detail and a commitment to data accuracy and consistency across all reporting.

🏖️ Benefits

• Health, dental, and vision insurance • 401(k) with company match • Paid time off and company holidays • Remote-first work environment with flexible scheduling