Retention Analyst

🕒 August 6

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🧐 Analyst

🚫👨‍🎓 No degree required

👻 Ghost score 22%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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RYZE

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2020

🏥 Healthcare

💼 Consulting

📣 Marketing

💰 $1.5M Seed Round - RYZE Superfoods on 2022-03

Healthcare • Consulting • Marketing

RYZE is a link-in-bio platform that lets creators, brands, and agencies build customizable mini storefronts and landing pages for social profiles. It offers drag-and-drop templates, payment integrations (Stripe, PayPal) to sell digital and physical products, booking and appointment scheduling, affiliate management, tipping and crowdfunding features, email and phone capture, and built-in analytics. The service is free to create and designed to help users monetize social traffic and manage multiple Bio Sites from one dashboard.

📋 Description

• Own churn data analysis, including cancellation rates, churn drivers, and at-risk subscriber patterns across cohorts • Build and maintain subscriber behavior models and segmentation frameworks to identify retention risk signals • Tag, categorize, and trend cancellation reasons to surface actionable insights for program design • Develop and own the retention metrics dashboard with weekly and monthly KPI visibility for the Retention Manager and VP • Conduct LTV analysis and revenue impact modeling to quantify churn costs and retention-program ROI • Build subscriber cohort reports across acquisition channel, product type, subscription length, and offer type • Support A/B test design and result analysis for save flows, win-back campaigns, and lifecycle interventions • Partner with CX Systems & Experience Tech to ensure accurate subscriber-data flows from Zendesk, Shopify, and Recharge • Partner with Analytics, Marketing, and Finance on broader business reporting • Maintain data documentation and consistency across retention reporting • Perform additional duties as assigned by management

🎯 Requirements

• 2+ years of experience in data analysis, business intelligence, or retention analytics • Proficiency in data analysis tools — Excel/Google Sheets at advanced level; SQL preferred • Experience building dashboards and reports in BI tools (Sigma, Looker, Tableau, Google Data Studio, or similar) • Experience working with subscription, e-commerce, or DTC data — cohort analysis, retention curves, LTV modeling • Strong analytical skills with the ability to identify patterns, trends, and actionable insights from complex datasets • Clear written and verbal communication skills — able to present findings and recommendations to non-technical stakeholders • High attention to detail and a commitment to data accuracy and consistency across all reporting • Preferred: Experience with Shopify, Recharge, Klaviyo, or subscription analytics platforms • Preferred: Background in health, wellness, food/beverage, or consumer subscription brands • Preferred: Familiarity with Python or R for data manipulation and statistical analysis • Preferred: Experience supporting A/B test analysis and evaluating statistical significance • Preferred: Exposure to customer segmentation, churn prediction modeling, or machine learning applications in retention

🏖️ Benefits

• Health, dental, and vision insurance • 401(k) with company match • Paid time off and company holidays • Remote-first work environment with flexible scheduling • Competitive base salary commensurate with experience