Retention Manager

🔥 12 minutes ago

🏄 California – Remote

🏄 California – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔄 Customer Retention Specialist

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RYZE

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2020

☁️ SaaS

🛍️ eCommerce

💰 $1.5M Seed Round - RYZE Superfoods on 2022-03

SaaS • eCommerce

RYZE is a link-in-bio platform that lets creators, brands, and agencies build customizable mini storefronts and landing pages for social profiles. It offers drag-and-drop templates, payment integrations (Stripe, PayPal) to sell digital and physical products, booking and appointment scheduling, affiliate management, tipping and crowdfunding features, email and phone capture, and built-in analytics. The service is free to create and designed to help users monetize social traffic and manage multiple Bio Sites from one dashboard.

📋 Description

• Own RYZE's subscriber retention strategy — program design, execution, and performance measurement against churn and LTV targets • Build and manage proactive save programs: identify at-risk subscribers before they cancel and execute targeted, personalized interventions • Design and optimize cancellation flows — deflection offers, pause options, and retention messaging that reduce voluntary churn • Own win-back program strategy and execution for recently churned subscribers — sequencing, offer structure, and success metrics • Lead and develop the Retention Analyst — translating data outputs into program priorities and ensuring analytical findings inform every retention decision • Partner with Marketing on retention-driven campaigns, lifecycle email strategy, and subscription offer design • Partner with Product on subscription management features, member portal improvements, and cancellation experience optimization • Build and maintain the subscriber lifecycle framework — mapping key intervention points from trial through long-term retention • Report retention program performance to the VP on a regular cadence — including program ROI, churn impact, and win-back conversion rates • Stay current on DTC subscription retention best practices to continuously improve RYZE's approach • Additional duties as assigned by management.

🎯 Requirements

• 4+ years of experience in retention marketing, subscriber lifecycle management, or CX retention program management • Proven track record of building or managing retention programs that measurably reduced churn in a subscription or DTC environment • Experience designing and owning cancellation flows, save programs, and win-back sequences — including offer testing and conversion optimization • Experience leading or partnering closely with an analytics function — able to work directly from data to build programs, not just receive reports • Strong cross-functional collaboration skills with experience working alongside Marketing, Product, and Analytics teams • Analytical fluency — able to interpret churn data, segment subscriber behavior, and design data-informed interventions independently • Excellent written communication skills with experience writing or reviewing retention-focused member communications.

🏖️ Benefits

• Health, dental, and vision insurance • 401(k) with company match • Paid time off and company holidays • Remote-first work environment with flexible scheduling