Customer Engagement Manager

🔥 16 hours ago

🐊 Florida – Remote

🐊 Florida – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Sabel Systems Technology Solutions, LLC

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2001

💼 Consulting

🎖️ Defense

📦 Logistics

Consulting • Defense • Logistics

Sabel Systems Technology Solutions, LLC is a digital engineering and technology services firm that designs and implements digital transformation and Industry 4. 0 solutions for federal and commercial clients. The company provides systems and software architecture, logistics support, cybersecurity services, and workforce training to help organizations adopt new technologies, integrate solutions from major IT providers, and achieve mission outcomes. Sabel emphasizes end-to-end delivery — from analysis and design through implementation and training — with particular experience serving government (federal) customers.

📋 Description

• Provide end-users with rapid, multi-channel access to support resources • Quickly resolve most reported user deficiencies at first contact • Conduct periodic user validations in accordance with ISSM guidance • Provide users with basic training on standard processes • Transcribe incident requests into Helpdesk tickets, including password resets, login issues, and environment issues • Answer basic questions about the Spacestation environment, including onboarding, current offerings, and its purpose • Develop operating procedures for customer engagement and account management activities • Act as a bridge between the team and upper management • Develop relationships with end users and organizational leadership • Identify and document expansion opportunities and customer use cases • Generate and present metrics for review and reporting to the Sabel Manager • Participate in or lead Ask Me Anything sessions for the user community

🎯 Requirements

• Excellent interpersonal and communication skills • Proficient in customer relationship building and technical support • Ability to follow security protocols to protect sensitive data • Be a U.S. citizen with the ability to achieve an Interim Secret Clearance prior to hiring • Demonstrated ability to lead and inspire a team toward achieving common goals • Strong decision-making and problem-solving skills • Travel up to 10% • Preferred: Certified to meet DoDi 8570 IAT Level 2 certification or above (e.g., Security +) • Preferred: Digital engineering technology experience • Preferred: Experience building MS Office documents and briefings • Preferred: Experience using Jira, Confluence, or similar online collaboration solutions

🏖️ Benefits

• Healthcare • Financial assistance in the event of illness, injury, disability, loss of work, or death • Health savings accounts • Retirement plans • Paid time off • Paid holidays • Education and training program reimbursement • Fully remote work arrangement • Up to 10% travel