UX & Predictive Experience Lead Researcher

🔥 12 hours ago

🏈 Ohio – Remote

🏈 Ohio – Remote

⏰ Full Time

🟠 Senior

🎨 Product Designer (UI/UX)

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Safelite

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1947

🚘 Automotive

📦 Logistics

🏭 Manufacturing

Automotive • Logistics • Manufacturing

Safelite is a prominent auto glass service provider offering comprehensive windshield repair and replacement services. They are recognized for their expertise in auto glass care, offering services throughout all 50 states with their MobileGlassShops™ and repair facilities. Safelite is committed to convenience, providing mobile auto glass services that come to the customer's location when eligible. They pride themselves on using high-quality materials and back their services with a nationwide warranty, ensuring customer satisfaction and peace of mind. Safelite works seamlessly with auto insurance, reducing the stress of glass repairs for their clients.

📋 Description

• Build a learning system that helps teams reduce uncertainty earlier in product development • Combine behavioral data, predictive methods, simulation, AI, experimentation, and research based on the decision needed • Create ways to explore hypotheses and experience directions before significant investment • Develop predictive models and simulations using first-party behavioral data • Create synthetic customer models for scenario exploration and assumption testing • Use predictive signals to inform prioritization and identify valuable discovery or experimentation • Validate predictive methods against observed customer behavior and known outcomes • Define confidence levels, limitations, and appropriate use of predictive outputs • Investigate divergence between predicted and observed behavior as a source of learning • Continuously improve models and methods as new evidence becomes available • Combine behavioral signals with qualitative research to understand customer behavior and motivations • Design research and experiments around decision-critical uncertainty • Translate complex evidence into clear implications for product and design teams • Create tools and ways of working that make predictive insight accessible to non-modeling experts • Advise where to explore, experiment, invest, or change direction based on evidence strength • Raise organizational fluency in evidence-based decision making, experimentation, predictive methods, and AI • Perform other duties as assigned • Comply with all policies and standards • Report to the Director of Product Design and work across research, design, product, analytics, and data science

🎯 Requirements

• Bachelor's Degree or equivalent work experience required • 8+ years across UX research, behavioral science, data science, experimentation, or related disciplines, with significant experience shaping digital product decisions • Experience building predictive, behavioral, simulation, or decision-support methods using first-party data • Strong applied statistics and experimentation foundation, including causal inference, experimental design, and working explicitly with uncertainty • Working fluency in Python or R and SQL • Hands-on qualitative research experience • Ability to connect behavioral evidence with customer motivation and context • Fluency using AI across research, modeling, simulation, analysis, and prototyping • Experience operating in continuous discovery and delivery environments • Experience with digital analytics and experimentation platforms such as Quantum Metric, Amplitude, Adobe, Optimizely, or similar • Ability to make sophisticated methods and evidence understandable and actionable for senior product and business leaders • Employment eligibility in accordance with applicable laws, regulations, and company policies

🏖️ Benefits

• Competitive weekly pay • Bonus opportunities • 401(k) plan with company matching • Medical coverage plans customized to suit your needs • Paid time off (PTO) programs • Company holidays • Paid volunteer days • Up to $5,250 in tuition reimbursement per year • Work/life balance • Primarily remote work • Travel as needed to the Safelite Home Office or other designated locations