Manager, Workforce Planning & Management

🔥 51 minutes ago

🤠 Texas – Remote

🤠 Texas – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

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SafeRide Health

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🏥 Healthcare

⚕️ Healthcare Insurance

🚗 Transport

Healthcare • Healthcare Insurance • Transport

SafeRide Health is a company that enhances non-emergency medical transportation (NEMT) through advanced technology and a digitized network, ensuring patients access the right care at the right time. They offer a tech-first, member-centric approach enabling seamless access to transportation services, customizable platforms to fit any health plan, and real-time visibility into rides for reliability and peace of mind. SafeRide Health partners with a broad network of transportation providers to offer nationwide coverage and flexible services, focusing on improving access to life-sustaining care and transforming patient transport experiences.

📋 Description

• Own workforce forecasting, translating volume and AHT assumptions into net FTE requirements across resource pools • Partner with Strategy & Operations on modeling and scenario planning • Build and maintain schedules across internal and vendor teams • Own weekly WFM coordination meetings, deliver staffing plans to BPO managers, and proactively monitor headcount, attrition, and coverage gaps across the operation • Monitor real-time SLA performance at a high level, leveraging systems and analysts to surface what needs attention • Set clear priorities and operating cadences for a team of WFM analysts • Own weekly and monthly WFM reporting and respond to ad hoc questions from operations and senior leadership with clear, data-backed answers

🎯 Requirements

• Bachelor's degree • Strong analytical and quantitative skills with the ability to work with imperfect data and translate analysis into clear, defensible recommendations • Advanced proficiency in Microsoft Excel, including complex formulas, pivot tables, and data analysis • Working knowledge of workforce management fundamentals, including Erlang modeling, shrinkage and occupancy math, multi-skill routing, and intraday management • Strong verbal communication skills with the ability to present findings, field questions on the fly, and communicate clearly and confidently across all levels of the organization

🏖️ Benefits

• We offer a remote-first work environment • Competitive compensation • Comprehensive benefits including: • Career growth and development opportunities in a mission-driven organization • Competitive salary, annual bonus opportunities, and equity options • Comprehensive medical, dental, and vision insurance • 401(k) with company match • Generous PTO, paid company holidays, and paid parental leave