Network Vendor Manager

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🕒 June 14

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SafeRide Health

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🏥 Healthcare

⚕️ Healthcare Insurance

🚗 Transport

Healthcare • Healthcare Insurance • Transport

SafeRide Health is a company that enhances non-emergency medical transportation (NEMT) through advanced technology and a digitized network, ensuring patients access the right care at the right time. They offer a tech-first, member-centric approach enabling seamless access to transportation services, customizable platforms to fit any health plan, and real-time visibility into rides for reliability and peace of mind. SafeRide Health partners with a broad network of transportation providers to offer nationwide coverage and flexible services, focusing on improving access to life-sustaining care and transforming patient transport experiences.

📋 Description

• Build and manage strategic relationships with transportation providers, aligning their business goals with SafeRide’s performance expectations and growth strategy • Drive provider performance through regular scorecard reviews, SLA monitoring, and continuous feedback loops • Partner with providers to expand geographic coverage while optimizing for quality, cost-effectiveness, and scalability • Collaborate with Complaints & Grievances (C&G) teams to implement corrective action plans and improve provider performance • Monitor vendor activity to ensure adherence to compliance standards, including prevention of fraud, waste, and abuse • Serve as the primary escalation point for ride-related issues, ensuring timely and successful resolution in partnership with internal teams • Lead, coach, and develop a team of Network Specialists, fostering accountability, performance, and professional growth • Partner cross-functionally with internal stakeholders to align network capabilities with business needs and operational strategy • Guide providers in adopting SafeRide’s technology and operational processes to improve efficiency and service delivery

🎯 Requirements

• Minimum of 2 years of vendor management experience with a proven ability to build and maintain strong external relationships • Demonstrated experience influencing stakeholders and driving performance outcomes through partnership and accountability • Strong communication skills (written and verbal), with the ability to effectively present, influence, and resolve challenges • Experience monitoring and managing performance metrics (e.g., SLAs, scorecards, KPIs) • Ability to think strategically, anticipate challenges, and align actions with broader organizational goals • Experience negotiating with external partners to resolve issues and drive mutually beneficial outcomes • Ability to manage competing priorities in a fast-paced, evolving environment • Willingness to travel up to 25% for provider meetings and relationship management

🏖️ Benefits

• We offer a remote-first work environment • Competitive compensation • Comprehensive benefits including: Career growth and development opportunities in a mission-driven organization • Competitive salary, annual bonus opportunities, and equity options • Comprehensive medical, dental, and vision insurance • 401(k) with company match • Generous PTO, paid company holidays, and paid parental leave