Network Operations Center Technical Services Supervisor

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🌐 Network Operations

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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SAIC

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1969

☁️ SaaS

📣 Marketing

🏢 Enterprise

💰 $500M Post-IPO Debt - SAIC on 2025-09

SaaS • Marketing • Enterprise

SAIC is represented in the supplied content by marketing and product copy that matches Bitly — a cloud-based link management and QR-code platform. The material describes a SaaS offering for URL shortening, dynamic QR Codes, link analytics, mobile-friendly landing pages, branded links, UTM campaign tracking, digital business cards, developer APIs and AI-enhanced features. It targets marketers, developers, and enterprises across industries (retail, CPG, hospitality, media, healthcare, finance, education) and emphasizes integrations, analytics, and enterprise-grade capabilities. Note: the provided text appears to be Bitly’s website content rather than information about SAIC; if you intended the defense/technology firm SAIC (Science Applications International Corporation), please provide relevant content.

📋 Description

• Lead and supervise NOC staff, including technicians and junior-level professionals, ensuring effective 24x7 operations and adherence to established processes and service levels • Provide advanced technical support and serve as an escalation point for complex incidents • Oversee troubleshooting and resolution of computer systems, software applications, and networked/wireless systems issues • Monitor network and system performance, prioritize incidents, and coordinate response activities to minimize downtime and customer impact • Report recurring issues, design defects, reliability concerns, and software bugs to design and software engineering teams • Participate in root cause analysis and long-term corrective actions • Support customer/user installations and training activities for highly technical or sophisticated systems • Interact directly with customers/users and product support personnel to resolve complex technical problems • Implement and administer departmental policies, procedures, and standards; recommend improvements • Track work assignments, monitor workload, and ensure appropriate staffing coverage for all shifts • Prepare and present operational metrics, incident trends, and performance reports to senior management • Coordinate with senior leadership and engineering teams on design, reliability, and maintenance issues

🎯 Requirements

• Bachelor's degree and 5+ years of experience in an IT environment to include engineering, leadership, and Network Operations, or a master's degree and 3+ years of experience • An additional 4+ years of experience may be considered in lieu of a degree • Hands-on experience with design and implementation of complex networks including LAN, WAN, Cloud, and data center environments • Must be a US Citizen with the ability to obtain and maintain a Public Trust • Prior experience working in an ITIL-based IT service management or NOC environment