Principal ServiceNow Engineer

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🔥 1 minute ago

🏛️ District of Columbia, Washington – Remote

🏛️ District of Columbia – Remote ☕ Washington – Remote

⏰ Full Time

🔴 Lead

🔧 ServiceNow

👻 Ghost score 10%

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SAIC

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1969

☁️ SaaS

📣 Marketing

🏢 Enterprise

💰 $500M Post-IPO Debt - SAIC on 2025-09

SaaS • Marketing • Enterprise

SAIC is represented in the supplied content by marketing and product copy that matches Bitly — a cloud-based link management and QR-code platform. The material describes a SaaS offering for URL shortening, dynamic QR Codes, link analytics, mobile-friendly landing pages, branded links, UTM campaign tracking, digital business cards, developer APIs and AI-enhanced features. It targets marketers, developers, and enterprises across industries (retail, CPG, hospitality, media, healthcare, finance, education) and emphasizes integrations, analytics, and enterprise-grade capabilities. Note: the provided text appears to be Bitly’s website content rather than information about SAIC; if you intended the defense/technology firm SAIC (Science Applications International Corporation), please provide relevant content.

📋 Description

• Perform implementation, administration, configuration, and/or development with the ServiceNow ITSM application suite and identified specialties • Design the Department of Transportation (DOT) Service Management System (SMS) and support SMS operations, engineers, and the SMS development lifecycle • Determine integration methods, directionality, and attributes • Participate in data normalization before import or insertion into ServiceNow • Participate in platform, process, and integration testing • Develop and maintain Discovery schedules, pattern usage, and the role of other integrations • Fulfill the role of Enterprise Integration Manager • Design, develop, configure, and customize ServiceNow applications and services • Deliver new functionality across applications • Manage and perform SMS development activities across the development lifecycle • Apply SDLC and DevOps principles • Respond to and resolve escalated SMS service requests and incidents • Assist the platform administrator with incident resolution • Participate in an on-call rotation during nights, weekends, and holidays

🎯 Requirements

• 12+ years of relevant IT experience, including at least 6 in administration services for a major Service Management System (SMS), preferably ServiceNow • Bachelor’s Degree in Management Information Systems (MIS), Computer Science (CS), or related field; or an equivalent combination of education and experience (6 years of experience in lieu of degree) • Extensive knowledge of ServiceNow Discovery and Integrations • Experience with the SNMP technologies that support Discovery Patterns • Experience with SOAP/REST-based API integrations • Current ServiceNow Certified System Administrator (CSA) or ServiceNow Certified Implementation Specialist - Discovery (CIS-Disco) Certification is required • Candidate must be a U.S. citizen or green card holder who has resided in the U.S. for at least 3 years • Ability to obtain a public trust

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