Business Operations Analyst

🔥 3 minutes ago

🌵 Arizona, California, +1 more states – Remote

🌵 Arizona – Remote 🏄 California – Remote ☕ Washington – Remote

💵 $75k - $113.5k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Business Operations

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Just posted.
• Jobs at this company usually fill in 25 days.

Apply Now

Find Similar Remote Jobs

Salesforce

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1999

💼 Consulting

📣 Marketing

☁️ SaaS

Consulting • Marketing • SaaS

Salesforce is a leading cloud-based software company that provides a comprehensive customer relationship management (CRM) platform. The platform connects all company data and teams on an integrated, AI-driven system to improve sales, customer service, and marketing efforts. Salesforce offers scalable solutions for businesses of all sizes, including small and medium enterprises, and provides industry-specific solutions to modernize operations, save time, and reduce costs. Salesforce also offers educational resources through Trailhead and a wide selection of apps on AppExchange to extend its CRM capabilities.

📋 Description

• Provide timely, reactive support for partner escalations within Salesforce's ISV ecosystem • Manage case routing, prioritization, and escalations for ISV support cases within Partner Agreement SLAs • Communicate case status, next steps, and resolution timelines to ISV partners • Serve as the primary contact for high-complexity or high-risk ISV partner escalations • Coordinate with Partner Account Managers and internal Salesforce teams • Collaborate with Product, Technical Advisors, Legal, and Support teams • Identify process improvements to streamline escalated support and improve partner satisfaction • Maintain records of partner interactions, case details, and resolution steps • Generate reports analyzing escalation trends and solution effectiveness • Document best practices and processes in Standard Operating Procedure documents

🎯 Requirements

• 3+ years in customer service, partner operations, or escalated support functions • Demonstrated ability to analyze, creatively problem-solve, and resolve complex partner escalations • Strong verbal and written communication skills • Ability to convey technical and operational information clearly to ISV partners • Proven ability to collaborate across departments and work closely with Partner Account Managers • Ability to thrive in a fast-paced environment and adapt to changing partner needs and business requirements • Familiarity with Salesforce's platform and ISV ecosystem preferred • Understanding of order and billing support and compliance requirements • Degree or equivalent confirmed experience required • Experience will be evaluated based on core proficiencies, including extracurricular leadership roles, military experience, volunteer roles, and work experience • Experience with Salesforce CRM and case management tools preferred • Knowledge of the ISV ecosystem and experience supporting operational requirements in a partner-centric model preferred

🏖️ Benefits

• Time off programs • Medical insurance • Dental insurance • Vision insurance • Mental health support • Paid parental leave • Life insurance • Disability insurance • 401(k) • Employee stock purchasing program • Certain roles may be eligible for incentive compensation, equity, and benefits

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume