Delivery Account Management Team Leader – Director

🔥 0 minutes ago

🗽 New York, Maryland, +1 more states – Remote

🗽 New York – Remote 🦀 Maryland – Remote ⚔️ Virginia – Remote

💵 $164k - $261.5k / year

⏰ Full Time

🟠 Senior

💰 Account Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Salesforce

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1999

💼 Consulting

📣 Marketing

☁️ SaaS

Consulting • Marketing • SaaS

Salesforce is a leading cloud-based software company that provides a comprehensive customer relationship management (CRM) platform. The platform connects all company data and teams on an integrated, AI-driven system to improve sales, customer service, and marketing efforts. Salesforce offers scalable solutions for businesses of all sizes, including small and medium enterprises, and provides industry-specific solutions to modernize operations, save time, and reduce costs. Salesforce also offers educational resources through Trailhead and a wide selection of apps on AppExchange to extend its CRM capabilities.

📋 Description

• Lead the program team throughout engagements, ensuring communication, clarity, motivation, and direction • Serve as the primary customer interface • Perform program management activities ensuring adherence to Salesforce methodology, project gates, and governance • Develop, coach, and enable a high-performing team of consultants • Build relationships with direct reports and understand their goals, strengths, development needs, and challenges • Conduct regular 1:1s focused on performance, growth, engagement, and career development • Provide timely, specific, behavior-based feedback • Address performance concerns and difficult conversations proactively • Advocate for consultants’ growth, development, and organizational visibility • Create and track development plans and measurable progress • Identify team skill gaps and develop consultant capabilities ahead of delivery demand • Maintain current consultant skills profiles • Drive certification compliance and participation in skills-development opportunities • Build methodology fluency through ride-alongs, artifact reviews, hands-on coaching, and real-time feedback • Ensure consultants consistently apply SPSM expectations • Maintain approximately 25% billable utilization through customer delivery work • Monitor team health, workload, engagement, and retention • Identify and address performance, development, and retention risks • Connect consultants with leaders, experts, experiences, and growth opportunities • Share best practices and learnings with other people leaders • Lead large-scale transformation and enterprise-wide engagements • Build project plans and acquire estimates and other inputs • Manage project teams, budgets, and schedules • Communicate program updates to multiple leadership levels, including executive sponsors • Define and track KPIs for program health and success • Support business case and ROI reporting for value realization • Facilitate client meetings and workshops, create action plans, mentor junior team members, and manage client escalations

🎯 Requirements

• 10+ years in project and program management, focused on delivering for external clients in a consulting environment • 7+ years managing Salesforce engagements strongly preferred • 5+ years supporting the Public Sector vertical in Professional Services, preferred • 5+ years of People Leadership experience with a team of 10 or more • Ability to balance business and technical requirements to produce a project plan • Demonstrated project management skills, with direct responsibility for running project teams of up to 75+ people, budget, and schedule • Demonstrated ability to have difficult conversations • Proven history of delivering high quality results on schedule and within budget, managing a budget of at least $15Mil • Outstanding interpersonal and written and verbal communication skills • Ability to work effectively in a fast-paced, high-energy, team-oriented environment • Available to travel regionally and occasionally internationally depending on customer needs • Experience managing large-scale transformation engagements with US Federal clients • Ability to rapidly build senior-level credibility with the customer in a true partnership relationship • Ability to lead large and/or enterprise-wide engagements, facilitate meetings, create action plans, mentor junior team members, and manage client escalations • Ability to lead high-powered client workshops and tailor messaging based on audience and subject matter • Salesforce.com Certifications strongly preferred • Salesforce Agentblazer Innovator preferred • Qualification contingent upon acceptable background investigation results • Must obtain and maintain the specific level of U.S. Government security clearance required for this role • U.S. citizenship (U.S. born or naturalized) required

🏖️ Benefits

• Time off programs • Medical insurance • Dental insurance • Vision insurance • Mental health support • Paid parental leave • Life insurance • Disability insurance • 401(k) • Employee stock purchasing program • Incentive compensation, where applicable • Equity, where applicable • Reasonable accommodation during the application or recruiting process