Senior Director, Delivery Leader

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🔥 0 minutes ago

🦀 Maryland, Virginia – Remote

🦀 Maryland – Remote ⚔️ Virginia – Remote

💵 $191.1k - $320.6k / year

⏰ Full Time

🟠 Senior

👔 Director

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Salesforce

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1999

💼 Consulting

📣 Marketing

☁️ SaaS

Consulting • Marketing • SaaS

Salesforce is a leading cloud-based software company that provides a comprehensive customer relationship management (CRM) platform. The platform connects all company data and teams on an integrated, AI-driven system to improve sales, customer service, and marketing efforts. Salesforce offers scalable solutions for businesses of all sizes, including small and medium enterprises, and provides industry-specific solutions to modernize operations, save time, and reduce costs. Salesforce also offers educational resources through Trailhead and a wide selection of apps on AppExchange to extend its CRM capabilities.

📋 Description

• Lead the Solution Consulting organization within Salesforce Professional Services. • Drive delivery excellence, AI modernization, and talent development across solution consultants, architects, and technical specialists. • Inspire and direct a diverse, remote-friendly organization and foster psychological safety, accountability, and growth. • Identify and develop future Solution Consulting leaders through mentorship, coaching, and career progression. • Guide the transition to AI-augmented consulting and modernize legacy workflows. • Create unified delivery standards across Solution Consulting practitioners. • Integrate Agentic AI, Generative AI, and automated solution tools into daily consulting work. • Partner with Global Delivery to drive adoption of Agentforce, Data Cloud, Einstein, and prompt engineering frameworks. • Develop and execute an AI literacy roadmap, including prompt engineering and agentic workflow design. • Establish an AI Innovation Lab mindset and identify use cases that improve efficiency, quality, and client value. • Establish and enforce a Gold Standard for delivery quality, including solution design, demos, technical depth, and client communication. • Own portfolio health, utilization, CSAT, escalation management, and quality metrics. • Design scalable staffing and delivery models for high-velocity and complex engagements. • Identify and mitigate delivery risks and serve as executive escalation point for at-risk deals and programs. • Collaborate with Sales, Presales, Product, and Global Delivery leaders to align capabilities with client needs and the Salesforce platform roadmap. • Represent Solution Consulting internally and with clients at the executive level. • Partner with Workforce Management and Practice leadership on resource capacity planning. • Contribute to external thought leadership through industry events, Salesforce World Tour, and customer advisory engagements.

🎯 Requirements

• 12+ years of professional experience. • At least 8 years in a significant leadership role managing large technical or consulting organizations. • Ability to command a room, influence C-suite stakeholders, and inspire a large, distributed workforce through technological change. • Deep experience leading solution consulting, presales, or technical advisory organizations. • Working knowledge of Data Cloud, prompt engineering, Agentic AI, and Generative AI. • Strong track record driving delivery consistency, CSAT improvement, and operational excellence at scale. • Demonstrated ability to lead large organizations through transformation, technology adoption, and process modernization. • Proven cross-functional collaboration across Sales, Product, Engineering, and Services leadership. • Ability to travel as needed for team, client, and executive engagements. • Must be a U.S. citizen, either U.S.-born or naturalized. • Must not hold dual citizenship. • Agreement to complete a U.S. federal government Minimum Background Investigation (MBI) for a Moderate Public Trust position. • Bachelor's or Master's degree preferred.

🏖️ Benefits

• Time off programs • Medical insurance • Dental insurance • Vision insurance • Mental health support • Paid parental leave • Life insurance • Disability insurance • 401(k) • Employee stock purchasing program • AI agents to accelerate impact • Reasonable accommodation during the application or recruiting process