Services Sales Solutions Director – HLS

🔥 0 minutes ago

🌽 Illinois, Texas, +1 more states – Remote

🌽 Illinois – Remote 🤠 Texas – Remote ☕ Washington – Remote

💵 $205.8k - $298.4k / year

⏰ Full Time

🔴 Lead

🤑 Sales

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Salesforce

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1999

💼 Consulting

📣 Marketing

☁️ SaaS

Consulting • Marketing • SaaS

Salesforce is a leading cloud-based software company that provides a comprehensive customer relationship management (CRM) platform. The platform connects all company data and teams on an integrated, AI-driven system to improve sales, customer service, and marketing efforts. Salesforce offers scalable solutions for businesses of all sizes, including small and medium enterprises, and provides industry-specific solutions to modernize operations, save time, and reduce costs. Salesforce also offers educational resources through Trailhead and a wide selection of apps on AppExchange to extend its CRM capabilities.

📋 Description

• Prescriptively shape and lead execution of large, transformational engagements for strategic customers • Serve as a trusted advisor to Salesforce customers and guide Sales and Professional Services teams • Ensure synergies across customer projects and drive customer success, business value, and satisfaction • Lead Salesforce Services teams assigned to accounts and deliver expected engagement outcomes • Lead pre-sales and post-sales activities with the Account Partner • Act as the delivery expert across the Salesforce product portfolio and develop implementation proposals with organizational SMEs • Maintain executive relationships and serve as an escalation point in billable engagements • Conduct pre-sales alignment, project kickoffs, engagement planning, sponsor check-ins, and renewal management • Provide industry expertise and Salesforce platform subject matter expertise • Deliver high client satisfaction and meet or exceed goals and metrics • Develop client-specific proposals, SOWs, and staffing plans • Manage multiple strategic clients simultaneously • Lead cross-functional teams and mentor others • Partner with Services Sellers to drive services growth • Develop and execute project governance methodologies • Manage budgetary discipline and professional services delivery • Facilitate solutioning, implementation methodology, road mapping, enterprise transformation strategy, and executive requirements sessions

🎯 Requirements

• 5+ years of direct experience delivering and/or overseeing solutions on the Salesforce Platform • 10+ years of experience delivering consulting services, including team leadership and active involvement in selling professional services and Advisory engagements • 5+ years of relevant industry experience • Successful track record in highly matrixed, fast-growing organizations • Passion for professional services in a cloud software company • Deep understanding of HLS, including Life Sciences, Payor, or Provider • Ability to develop customer relationships and shared visions for business success with Salesforce • Ability to navigate complicated customer and internal relationships and achieve win/win outcomes • Experience developing and executing project governance methodologies • Demonstrated success engaging at CxO level • Experience managing budgetary discipline • 5+ years operating in a pre-sales environment and shaping/scoping large, complex implementation projects • Salesforce Application and/or System Architect certifications preferred • Technical and/or functional aptitude and ability to engage architects or SMEs in pre-sales activities • Extremely strong written and verbal communication skills, executive-level presence, and client advisory experience • Ability to influence groups, facilitate solutioning, and lead implementation methodology, road mapping, enterprise transformation strategy, and executive requirements discussions • Strategy development, problem-solving, business development, technology, operational, and financial acumen • Previous professional service delivery management experience for a software company; SaaS preferred • Excellent analytical and problem-solving skills • Ability to build strong working relationships across functions and levels, mediate conflict, and foster healthy dialogue • Understanding of cloud-based technologies and ability to translate customer/business requirements into business solutions • BA/BS degree or foreign equivalent; MBA preferred • Ability to travel up to 25%

🏖️ Benefits

• Time off programs • Medical insurance • Dental insurance • Vision insurance • Mental health support • Paid parental leave • Life insurance • Disability insurance • 401(k) • Employee stock purchasing program • Incentive compensation may be available for certain roles • Equity may be available for certain roles • Benefits and resources supporting balance and wellbeing • Professional growth and development • Inclusive workplace • Reasonable accommodations during the application or recruiting process