Manager, Enterprise Implementation – Core

🔥 0 minutes ago

⛰️ Colorado – Remote

infoinfo

💵 $109.5k - $165.6k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

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Logo of Samsara

Samsara

1001 - 5000 employees

Founded 2015

📦 Logistics

🏗️ Construction

🏥 Healthcare

💰 Seed Round on 2014-08

Logistics • Construction • Healthcare

Samsara is a technology company that provides a comprehensive operations platform aimed at improving the efficiency, safety, and sustainability of organizations. Their solutions include video-based safety, vehicle telematics, equipment monitoring, workforce applications, and site visibility. Samsara serves a wide range of industries, including transportation, logistics, construction, and government. The platform connects people, systems, and data, enabling organizations to make faster, data-informed decisions. Samsara's Connected Operations technology helps complex organizations operate more effectively by offering real-time GPS, proactive alerts, compliance training, and asset tracking.

📋 Description

• Manage team performance • Deliver results across team KPIs and organizational OKRs • Own executive-level stakeholder relationships and lead escalation resolution for at-risk, high-ACV accounts • Partner cross-functionally with Sales, Solutions Engineering, Support, and Customer Success to ensure seamless handoffs and protect renewal and expansion opportunities • Coach consultants through complex, multi-site technical implementations, including hardware deployment logistics and system/API integrations • Identify and implement process-improvement opportunities, including systems efficiency gains and increased automation through data • Lead from the front with willingness to get hands dirty • Champion and embed Samsara’s cultural principles as the company scales globally and across new offices • Hire, develop, and lead an inclusive, engaged, high-performing team

🎯 Requirements

• 4+ years of experience managing a services team, including experience supporting complex, multi-stakeholder enterprise deployments • Experience implementing Enterprise (medium/high touch) accounts or account management programs • SaaS and/or IoT/hardware implementation experience preferred • Strong work ethic, prioritization, and emotional intelligence • Experience managing escalations and executive stakeholder relationships on complex, high-value accounts • Experience with a customer success CRM such as Gainsight and/or PSA tool • Strong problem-solving skills • Comfort in a fast-paced, change-heavy environment • Strong bias for action and ability to think big, with insistence on high standards • Project/program management experience; PMP or similar a plus • Bachelor's degree from a 4-year institution

🏖️ Benefits

• Performance-based bonus/variable pay • Equity for eligible roles • Flexible, employee-led remote model • Professional development stipend • Comprehensive health plans • Parental leave plans • Above-market total compensation opportunities • Flexible working model • Remote work support where aligned with operational requirements

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